FAQs & Troubleshooting
![]() |
Popular |
95 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Jam Inside
- 3Replace Toner
- 4Scan multiple pages into one file instead of each scan being saved as a separate file.
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Jam Tray
- 7The printer status is Offline or Paused.
- 8When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 11Can I print from or scan to Android™ Smartphone?
- 12Drum !
- 13Can I use non-Brother or third party supplies with the Brother machine?
- 14Replace Drum
- 15Turn the Toner Save mode on or off
- 16Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 17I cannot install the driver when using the Driver Install Tool. (Linux)
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19Print Unable or Print Unable XX
- 20Fuser Error or Self-Diagnostic
- 21No Toner
- 22Clean the Drum Unit.
- 23Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 24Windows 10 Support Information
- 25"Offline" appears on the Status Monitor.
- 26When I scan a document using ControlCenter, the scanned file size is too big.
- 27Check the remaining life of my Brother machine's drum.
- 28Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 29In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 30Check the firmware version.
- 31When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 32A blank page is fed from my Brother machine though I don't try to print or copy documents.
- 33Delete print jobs from the print queue.
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35I can see some steam or moisture from the vents when printing.
- 36What is the difference between the toner cartridge and the drum unit?
- 37What is Toner Continue Mode?
- 38Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 39Change the printer driver settings (Windows/macOS)
- 40TONER ENDED
- 41I cannot scan via USB. (Mac OS X)
- 42I'm having an issue with the print quality.
- 43Toner Low
- 44Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 45Out of Memory
- 46What is the recommended paper?
- 47I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 48Cannot print after a Windows 10 update (June 2020)
- 49Where can I download Brother iPrint&Scan application for Mac?
- 50"ControlCenter needs to be updated." - macOS 10.15 Catalina