FAQs & Troubleshooting
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95 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Scan multiple pages into one file instead of each scan being saved as a separate file.
- 3Jam Inside
- 4Replace Toner
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Jam Tray
- 7Replace Drum
- 8Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 9The printer status is Offline or Paused.
- 10When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 13Can I print from or scan to Android™ Smartphone?
- 14Print Unable or Print Unable XX
- 15Drum !
- 16Can I use non-Brother or third party supplies with the Brother machine?
- 17Turn the Toner Save mode on or off
- 18Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 19I cannot install the driver when using the Driver Install Tool. (Linux)
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21"Offline" appears on the Status Monitor.
- 22Scan a document and e-mail it as an attachment. (For Windows)
- 23Change the printer driver settings (Windows/macOS)
- 24Fuser Error or Self-Diagnostic
- 25No Toner
- 26How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 27Clean the Drum Unit.
- 28What is the recommended paper?
- 29Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 30Windows 10 Support Information
- 31When I scan a document using ControlCenter, the scanned file size is too big.
- 32Scan and save a document in PDF format for Windows (Scan to File)
- 33Check the remaining life of my Brother machine's drum.
- 34Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 35In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 36Scan a document in Windows 8 and Windows 10.
- 37Check the firmware version.
- 38When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 39A blank page is fed from my Brother machine though I don't try to print or copy documents.
- 40Delete print jobs from the print queue.
- 41I cannot find some option in the Printing preferences. (For Windows)
- 42I can see some steam or moisture from the vents when printing.
- 43What is the difference between the toner cartridge and the drum unit?
- 44How to identify your Operating System (OS).
- 45What is Toner Continue Mode?
- 46Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 47Unable to Scan / Scan Unable
- 48Cartridge Error
- 49TONER ENDED
- 50I cannot scan via USB. (Mac OS X)