FAQs & Troubleshooting
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196 Results
- 1I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 2How do I clear Machine Error 46?
- 3Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 4I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 5Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 10How do I load 10 x 15 Glossy paper into my machine?
- 11I cannot install the driver when using the Driver Install Tool. (Linux)
- 12Pre-Required Procedures (Linux)
- 13Install the built-in drivers (For Windows 8 and Windows 10)
- 14The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 15The print speed is very slow when I use XML Paper Specification Printer Driver.
- 16I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 17Is my Brother machine compatible with Windows Vista?
- 18When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 19One or more of my colors are not printing (blank). What can I do?
- 20Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 21Where is the USB port on the machine?
- 22Black Ink is still wet after printing on Glossy Paper (For PC Printing). What can I do?
- 23I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 24I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 25When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 26When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 27How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 28All print jobs are aborted and nothing is printed. (Linux)
- 29My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 30How do I clear the message "Unusable Device / Please Disconnect USB Device"?
- 31How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 32I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 33When a large capacity xD-Picture Card™ is inserted into the media slot, I have noticed that the copy speed in "Best" quality mode is slower than when the media (memory) card is removed. Why?
- 34Scan a document using "Scanner and Camera Wizard" in Windows XP
- 35The LCD displays an error code (number). What does it mean?
- 36When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 37How do I print envelopes?
- 38I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 39I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 40I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 41I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43Configure the Scan to Email Feature (Linux)
- 44Configure and use the Scan Key Tool (Linux)
- 45What driver package format is supported by my Linux distribution?
- 46Scan using XSane or GIMP (Linux)
- 47Cannot print after a Windows 10 update (June 2020)
- 48The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 49I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 50I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)