FAQs & Troubleshooting
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196 Results
- 51A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 52Locate files scanned with ControlCenter3 (For Windows)
- 53The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 54I cannot scan via USB. (Mac OS X)
- 55Scan multiple pages into one file instead of each scan being saved as a separate file.
- 56I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 57I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 58Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 59I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 60Create or view a XML Paper Specification document
- 61I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 62When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 63One or more of my colors are not printing (blank). What can I do?
- 64Scan a document in Mac OS X 10.6.
- 65Scan a document using "Scanner and Camera Wizard" in Windows XP
- 66Where is the USB port on the machine?
- 67I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 68When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 69I'm using Macintosh. What is the PreScan option used for?
- 70Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 71I'm unable to access the memory (media) card in the media slot. What can I do?
- 72I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 73I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 74When I print images, the quality is not good (Linux)
- 75My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 76I cannot scan when using SELinux (Security-Enhanced Linux)
- 77Important points for specifying the scan area (Linux)
- 78I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 79All print jobs are aborted and nothing is printed. (Linux)
- 80I am unable to print from a client PC to a printer on a print server. (Linux)
- 81I want to print using CUPS while keeping SELinux enabled. (Linux)
- 82Firewall port requirements of the Scan Key Tool (Linux)
- 83Open the Status Monitor
- 84I cannot make borderless prints.
- 85I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 86I cannot print from my computer via USB.
- 87When I print photos, the color quality is not good.
- 88When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 89The print speed is very slow when I use XML Paper Specification Printer Driver.
- 90When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 91How do I clear the message "Unusable Device / Please Disconnect USB Device"?
- 92I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 93Why is it necessary for my machine to go through regular cleaning cycles?
- 94I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 95Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 96Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 97"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 98Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 99Set the date and time
- 100How do I re-install the drivers?