FAQs & Troubleshooting
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111 Results
- 1When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 2How to identify your Operating System (OS).
- 3Your Scanner Cannot Be Detected on the Network During Installation
- 4The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 5My Brother machine could not be found over the network when I installed drivers on my computer.
- 6Can not scan a long document.
- 7The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 8Load Documents
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10Install PaperPort™ 12SE / 14SE (Windows)
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 13Configuring frequently-used scan settings on your Brother machine.
- 14Enable the Brother machine's network interface.
- 15Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 16Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 17What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 18When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 19If You Want to Check that Your Network Devices are Working Correctly
- 20Changing scan settings in ControlCenter.
- 21Download a file from the "Downloads" section and save it to Windows 8 computer.
- 22Unable to Scan XX
- 23Discover the MAC address of the Brother network card
- 24Out of Memory
- 25Set up your Brother machine on a wireless network.
- 26Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 27Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 28When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 29Replace Reverse Roller
- 30What is the default password for my Brother machine?
- 31Wireless setup is requesting a WPS PIN to complete the setup
- 32Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 33I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 34Your Brother Machine Cannot Scan over the Network
- 35If You Cannot Complete the Wireless Network Setup Configuration
- 36I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 37I cannot import the Address Book data exported from the other machines by using the "Web Based Management" or "Remote Setup Software" to my machine's address book.
- 38The scan result of thick documents is enlarged or its bottom part is cut off.
- 39Scan error due to length, reduce length
- 40Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 41How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 42Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 43Open the Control Panel (For Windows)
- 44Setting up the Web icon (Brother Web Connect) function.
- 45I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 46Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 47Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 48Clean the roller
- 49In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 50Clean the scanner