FAQs & Troubleshooting
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108 Results
- 1Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 2Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 3Your Scanner Cannot Be Detected on the Network During Installation
- 4Replace Reverse Roller
- 5Duplex (two-sided) scan
- 6Document Jam
- 7Configuring frequently-used scan settings on your Brother machine.
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 9What is Brother iPrint&Scan?
- 10When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 11"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 12Scan error due to length, reduce length
- 13The LCD displays an error code when I use Web icon (Brother Web Connect).
- 14Can not scan a long document.
- 15Replace Pick up roller
- 16What is the default password for my Brother machine?
- 17Wireless setup is requesting a WPS PIN to complete the setup
- 18Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 19The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Configuring frequently-used scan settings on your computer.
- 22Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 23The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 24Paper suitable for scanning
- 25"Multifeed detection" or "Multifeed Detection Error"
- 26Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 27Discover the MAC address of the Brother network card
- 28Can I print from or scan to Android™ Smartphone?
- 29Out of Memory
- 30Card Jam
- 31Wireless LAN Error Codes
- 32Set up your Brother machine on a wireless network.
- 33Reset the Scheduled maintenance counter
- 34Access Web Based Management
- 35The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 36How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 37I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 38Unusable Device
- 39Scan a document in Windows 8 and Windows 10.
- 40Where can I download Brother iPrint&Scan application for Mac?
- 41Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 42Can I print from and scan to iPhone, iPod touch and iPad?
- 43Change the brscan5 scan settings using XSane (Linux)
- 44Install BRAdmin Professional 3
- 45I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 46What types of card can I use for card authentication in Secure Function Lock and for registration in Shortcut?
- 47Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 48Load Documents
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50How to identify your Operating System (OS).