FAQs & Troubleshooting
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108 Results
1.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
2.
Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
3.
Your Scanner Cannot Be Detected on the Network During Installation
4.
Replace Reverse Roller
5.
Duplex (two-sided) scan
6.
Document Jam
7.
Configuring frequently-used scan settings on your Brother machine.
8.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
9.
What is Brother iPrint&Scan?
10.
When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
11.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
12.
Scan error due to length, reduce length
13.
The LCD displays an error code when I use Web icon (Brother Web Connect).
14.
Can not scan a long document.
15.
Replace Pick up roller
16.
What is the default password for my Brother machine?
17.
Wireless setup is requesting a WPS PIN to complete the setup
18.
Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
19.
The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
20.
I cannot save a file downloaded from the Brother support website (For Windows)
21.
Configuring frequently-used scan settings on your computer.
22.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
23.
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
24.
Paper suitable for scanning
25.
"Multifeed detection" or "Multifeed Detection Error"
26.
Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
27.
Discover the MAC address of the Brother network card
28.
Can I print from or scan to Android™ Smartphone?
29.
Out of Memory
30.
Card Jam