FAQs & Troubleshooting
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88 Results
- 1The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 2"Multifeed detection" or "Multifeed Detection Error"
- 3What is Brother iPrint&Scan?
- 4Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 5When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 6Document Jam
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8Can not scan a long document.
- 9Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 10Scan Unable
- 11I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 12Can I print from or scan to Android™ Smartphone?
- 13Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 14Unusable Device
- 15I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 16Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 17The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19Configuring frequently-used scan settings on your computer.
- 20Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 21How to identify your Operating System (OS).
- 22Duplex (two-sided) scan
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24Enable or disable the Brother machine's USB interface.
- 25My scanned image is missing.
- 26"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 27Your Scanner Cannot Be Detected on the Network During Installation
- 28Reset the Scheduled maintenance counter
- 29I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 30The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 31Card Jam
- 32Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 33Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 34Replace Reverse Roller
- 35Scan multiple pages into one file instead of each scan being saved as a separate file.
- 36Scan a document in Windows 8 and Windows 10.
- 37Reset the network settings to the factory default.
- 38If You Want to Check that Your Network Devices are Working Correctly
- 39The scan result of thick documents is enlarged or its bottom part is cut off.
- 40When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 41Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 42What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 43Check your machine's IP Address or Node Name
- 44Clean the scanner
- 45I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 46"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 47Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 48Update the Driver or Firmware for your Brother machine
- 49The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
- 50The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.