FAQs & Troubleshooting
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91 Results
- 1The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 2What is Brother iPrint&Scan?
- 3"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 4Can not scan a long document.
- 5"Multifeed detection" or "Multifeed Detection Error"
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 8Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 9Configuring frequently-used scan settings on your computer.
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11(Video) Update the Driver or Firmware for your Brother machine
- 12The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 13My Brother machine could not be found over the network when I installed drivers on my computer.
- 14Paper suitable for scanning
- 15Unusable Device
- 16Update the Driver or Firmware for your Brother machine
- 17Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 18When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 19Scan and save documents to the Android™ mobile devices using my Brother machine.
- 20Document Jam
- 21The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 22If You Want to Check that Your Network Devices are Working Correctly
- 23Your Scanner Cannot Be Detected on the Network During Installation
- 24My Brother machine is unresponsive.
- 25The scan result of thick documents is enlarged or its bottom part is cut off.
- 26Scan error due to length, reduce length
- 27The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 28Changing scan settings in ControlCenter.
- 29Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 32Open the "Scanners and Cameras" and Properties.
- 33Replace Pick up roller
- 34Replace Reverse Roller
- 35How to identify your Operating System (OS).
- 36Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 37Scan multiple pages into one file instead of each scan being saved as a separate file.
- 38Clean the roller
- 39Reset the network settings to the factory default.
- 40The scanning speed is slow when scanning from my machine. (Windows)
- 41What is the default password for my Brother machine?
- 42I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 43Change the brscan5 scan settings using XSane (Linux)
- 44I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 45Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 46A gray line or margin appears on the side of the scanned document.
- 47Install PaperPort™ 12SE / 14SE (Windows)
- 48Enable the Brother machine's network interface.
- 49Discover the MAC address of the Brother network card.
- 50Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)