FAQs & Troubleshooting
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91 Results
1.
The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
2.
Can not scan a long document.
3.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
4.
Document Jam
5.
Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
6.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
7.
What is Brother iPrint&Scan?
8.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
9.
Duplex (two-sided) scan
10.
Can I print from or scan to Android™ Smartphone?
11.
(Video) Update the Driver or Firmware for your Brother machine
12.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
13.
Configuring frequently-used scan settings on your computer.
14.
When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
15.
The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
16.
How to identify your Operating System (OS).
17.
Scan multiple pages into one file instead of each scan being saved as a separate file.
18.
Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
19.
Check the firmware version.
20.
My Brother machine is unresponsive.
21.
The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
22.
I cannot save a file downloaded from the Brother support website (For Windows)
23.
"Multifeed detection" or "Multifeed Detection Error"
24.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
25.
"ControlCenter needs to be updated." - macOS 10.15 Catalina
26.
When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
27.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
28.
My Brother machine could not be found over the network when I installed drivers on my computer.
29.
How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
30.
Download a file from the "Downloads" section and save it to Windows 8 computer.