FAQs & Troubleshooting
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88 Results
- 1Document Jam
- 2Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 3Configuring frequently-used scan settings on your computer.
- 4When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 5Can not scan a long document.
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 8Replace Reverse Roller
- 9Duplex (two-sided) scan
- 10Unusable Device
- 11I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13Update the Driver or Firmware for your Brother machine
- 14Reset the Scheduled maintenance counter
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 17My Brother machine could not be found over the network when I installed drivers on my computer.
- 18What is Brother iPrint&Scan?
- 19Replace Pick up roller
- 20I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 21Scan multiple pages into one file instead of each scan being saved as a separate file.
- 22On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 23Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 24How to identify your Operating System (OS).
- 25Check your machine's IP Address or Node Name
- 26Check the firmware version.
- 27Scan and save a document in PDF format for Windows (Scan to File)
- 28Scan a document in Windows 8 and Windows 10.
- 29"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 30If You Want to Check that Your Network Devices are Working Correctly
- 31Your Brother Machine Cannot Scan over the Network
- 32Install PaperPort™ 12SE / 14SE (Windows)
- 33Changing scan settings in ControlCenter.
- 34Download a file from the "Downloads" section and save it to Windows 8 computer.
- 35Scan Unable
- 36Reset the network settings to the factory default.
- 37Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 38The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
- 39Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 40I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 41Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 42Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 43"Multifeed detection" or "Multifeed Detection Error"
- 44I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 45The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 46What do the LED indications mean?
- 47Uninstall the Brother Software and Drivers (Windows)
- 48Change the brscan5 scan settings using XSane (Linux)
- 49Your Scanner Cannot Be Detected on the Network During Installation
- 50The scan result of thick documents is enlarged or its bottom part is cut off.