FAQs & Troubleshooting
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91 Results
1.
Document Jam
2.
The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
3.
"Multifeed detection" or "Multifeed Detection Error"
4.
The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
5.
Update the Driver or Firmware for your Brother machine
6.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
7.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
8.
Replace Pick up roller
9.
Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
10.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
11.
Duplex (two-sided) scan
12.
(Video) Update the Driver or Firmware for your Brother machine
13.
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
14.
Your Scanner Cannot Be Detected on the Network During Installation
15.
Can not scan a long document.
16.
When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
17.
The scanning speed is slow when scanning from my machine. (Windows)
18.
If You Want to Check that Your Network Devices are Working Correctly
19.
Load Documents
20.
Replace Reverse Roller
21.
How to identify your Operating System (OS).
22.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
23.
Configuring frequently-used scan settings on your computer.
24.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
25.
Can I print from or scan to Android™ Smartphone?
26.
Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
27.
Changing scan settings in ControlCenter.
28.
Scan Unable
29.
Unusable Device
30.
Where can I download Brother iPrint&Scan application for Mac?