FAQs & Troubleshooting
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88 Results
1.
Document Jam
2.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
3.
Configuring frequently-used scan settings on your computer.
4.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
5.
Can not scan a long document.
6.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
7.
The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
8.
Replace Reverse Roller
9.
Duplex (two-sided) scan
10.
Unusable Device
11.
I cannot install the Brother printer driver (macOS 10.15 or earlier)
12.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
13.
Update the Driver or Firmware for your Brother machine
14.
Reset the Scheduled maintenance counter
15.
I cannot save a file downloaded from the Brother support website (For Windows)
16.
The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
17.
My Brother machine could not be found over the network when I installed drivers on my computer.
18.
What is Brother iPrint&Scan?
19.
Replace Pick up roller
20.
I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
21.
Scan multiple pages into one file instead of each scan being saved as a separate file.
22.
On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
23.
Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
24.
How to identify your Operating System (OS).
25.
Check your machine's IP Address or Node Name
26.
Check the firmware version.
27.
Scan and save a document in PDF format for Windows (Scan to File)
28.
Scan a document in Windows 8 and Windows 10.
29.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
30.
If You Want to Check that Your Network Devices are Working Correctly