FAQs & Troubleshooting
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110 Results
- 1Card Jam
- 2The document was not fed.
- 3Easy Scan to E-mail
- 4Load Documents
- 5Unusable Device (Other Error)
- 6When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 7Address Book Full
- 8Configuring frequently-used scan settings on your computer.
- 9No Profile set
- 10Registration Failed (Shortcut)
- 11How to identify your Operating System (OS).
- 12"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 13Replace Pad
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Document Jam
- 16Cannot find the Nuance serial number to install Nuance PDF Converter Professional 8.
- 17What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 18What driver package format is supported by my Linux distribution?
- 19"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22USB Flash Drive is Full
- 23The scan speed is too slow.
- 24The LCD displays an error code when I use Web icon (Brother Web Connect).
- 25Cover is Open
- 26Install PaperPort™ 12SE onto Windows 10.
- 27I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 28Printing/ Scanning with a mobile device
- 29The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 30What is Brother Web Connect?
- 31Out of Memory
- 32Scan using XSane or GIMP (Linux)
- 33Delete a network scanner entry. (Linux)
- 34Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 35I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 36All Blank Page Skipped
- 37Bleed through is seen in the scanned image.
- 38My scanned image is missing.
- 39Vertical lines are seen in the scanned image.
- 40On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 41I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 42A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 43Clean the Pick-up Roller
- 44I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 45I cannot install Brother drivers on Debian 10 or later (Linux)
- 46Configure the Scan to Email Feature (Linux)
- 47Command List of brscan. (Linux)
- 48Important points for specifying the scan area (Linux)
- 49Uninstall the scanner driver. (Linux)
- 50Uninstall Scan-key-tool. (Linux)