FAQs & Troubleshooting
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110 Results
- 51Install PaperPort™ 12SE onto Windows 10.
- 52Load Documents
- 53The Brother software cannot be installed.
- 54No Profile set
- 55The machine pauses for about 3 seconds between each page when scanning.
- 56Address Book Full
- 57My scanned image is missing.
- 58Download a file from the "Downloads" section and save it to Windows 8 computer.
- 59Delete a network scanner entry. (Linux)
- 60Check the firmware version.
- 61A plastic card error occurs.
- 62Cannot find the Nuance serial number to install Nuance PDF Converter Professional 8.
- 63A page that is not a blank page is skipped.
- 64Cannot install software. (Windows users only)
- 65USB Write-protected
- 66There is a card in the card slot.
- 67OCR does not work.
- 68A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 69Clean the scanner
- 70Configure the Scan to Email Feature (Linux)
- 71"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 72Uninstall Scan-key-tool. (Linux)
- 73Pre-Required Procedures (Linux)
- 74Easy Scan to E-mail
- 75I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 76Install Presto!® BizCard® onto Windows 10.
- 77How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 78USB Access Error
- 79Cannot delete a Card Scan shortcut.
- 80USB Flash Drive is Full
- 81The scanned image is skewed.
- 82Clean the Separation Pad
- 83I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 84I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 85Scan using XSane or GIMP (Linux)
- 86Important points for specifying the scan area (Linux)
- 87Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 88I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 89Windows 10 Support Information
- 90Multifeed
- 91Vertical lines are seen in the scanned image.
- 92Setting up the Web icon (Brother Web Connect) function.
- 93When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 94Check your machine's IP Address or Node Name
- 95Reset the network settings to the factory default.
- 96Uninstall the Brother Software and Drivers (Windows)
- 97When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 98Cannot save the settings in Remote Setup or Web Based Management.
- 99The document was not fed.
- 100The machine is in Sleep Mode (power save mode).