FAQs & Troubleshooting
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175 Results
- 1How do I transfer label or slip templates?
- 2The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 3The paper settings specified from the server computer are not reflected on the client computer.
- 4The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 5How to identify your Operating System (OS) for Windows or Mac
- 6Where can I find my Brother printer's serial number?
- 7How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 8"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 9How to delete the registry information and files related to the printer driver
- 10P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 11Can I directly operate my printer from a self-developed application software and print a label?
- 12How do I transfer label templates with P-touch Transfer Express?
- 13I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 14Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 15The fabric tape became detached after washing.
- 16Can I print from any software other than P-touch Editor? (for Windows)
- 17How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 18How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 19Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 20I cannot install the Linux drivers on multiple Brother printers. (Linux®)
- 21When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 22How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 23Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 24How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 25How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 26Printing is not possible. (USB connection)
- 27While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 28I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 29Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 30I cannot access the CUPS Web Interface (http://localhost:631) in Ubuntu. (Linux®)
- 31I am using AppArmor and I cannot print. (for Ubuntu and openSUSE) (Linux®)
- 32I cannot save the edited text file. (Linux®)
- 33Print free-length labels with the set length (Linux®)
- 34Some of the print options in OpenOffice do not work. (Linux®)
- 35Can I set a different media width when using an OpenOffice template? (Linux®)
- 36Can my printer use TZ/TZe tapes?
- 37How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 38Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 39The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 40I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 41The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 42I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 43How do I uninstall the printer driver?
- 44(Video) When I print many continuous labels, part of the label data is printed twice.
- 45The top and base layers of the laminated tape are misaligned.
- 46How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 47(Video) How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 48When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 49The driver downloaded from the website cannot be installed.
- 50The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)