FAQs & Troubleshooting
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120 Results
- 1How do I connect my printer via Wi-Fi®?
- 2Printing from an Android™ device
- 3Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 4I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 5How do I turn the printer off?
- 6I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 7I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 8P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 9The Wi-Fi® connection takes time.
- 10Installing a CA certificate
- 11Printing from a Windows PC or Mac
- 12Installing the software
- 13How do I switch to and use the mass storage mode?
- 14How to delete the registry information and files related to the printer driver
- 15The latest printer driver was successfully installed, but the driver did not update correctly.
- 16P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 17Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 18How to connect to an AC power outlet (optional)
- 19Using the Communication Settings (for Windows)
- 20How to identify your Operating System (OS) for Windows or Mac
- 21What Android™ mobile application can I use?
- 22I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 23I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 24How to connect to a DC power outlet (optional)
- 25Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 26My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 27I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 28(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 29How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 30Using the Printer Setting Tool (for Mac)
- 31How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 32What is the JPEG printing and how can I use it?
- 33How do I clean the platen roller?
- 34When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 35Where can I find my Brother printer's serial number?
- 36Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 37I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 38Can I print out the printer settings?
- 39The side margins are incorrect.
- 40What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 41How to install the rechargeable Li-ion battery (optional)
- 42(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 43Printing is not possible. (USB connection)
- 44Install BRAdmin Professional 3
- 45I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 46I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 47Some of the print options in OpenOffice do not work. (Linux®)
- 48Uninstalling the printer drivers (Linux®)
- 49How to install Brother software on a computer not connected to the Internet
- 50The barcode number is not displayed below the barcode. (P-touch Editor for Windows)