FAQs & Troubleshooting
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61 Results
- 1Unknown error.
- 2"Multifeed" or "Multifeed is detected."
- 3"Document Jam/too Long" or "A document is jammed in the ADF."
- 4When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 5TWAIN errors appear when starting to scan. (Macintosh)
- 6TWAIN or WIA errors appear when starting to scan. (Windows)
- 7How to identify your Operating System (OS).
- 8Document misfeeds.
- 9What driver package format is supported by my Linux distribution?
- 10Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12ADF front lamp error
- 13Uninstall the scanner driver. (Linux)
- 14Change the image settings. (Using DS Capture)
- 15Download a file from the "Downloads" section and save it to Windows 8 computer.
- 16My scanner is connected but it will not feed my document or do anything else.
- 17White vertical lines or white stripes appear on the scanned image.
- 18I cannot install the scanner drivers.
- 19I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 20error 20392 - Scanner not responding, check card, power, and cable.
- 21Cannot find the scanner.
- 22No document in ADF.
- 23Do not open the ADF cover when scanning.
- 24ADF AFE R/W test error
- 25Check the firmware version.
- 26My scanner gets warm.
- 27Paper suitable for scanning
- 28Replace Roller
- 29I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 30Delete a network scanner entry. (Linux)
- 31Important points for specifying the scan area (Linux)
- 32Pre-Required Procedures (Linux)
- 33The rollers are worn.
- 34My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 35FlashROM R/W test error
- 36NVRAM R/W test error
- 37DRAM R/W test error
- 38The file size is too large.
- 39Colors in the scanned image are dark.
- 40My scanned image is missing.
- 41My scanned images have black lines running through them, blank spaces, or are of overall bad quality.
- 42ADF cover open
- 43Clean the scanner
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45Configure the Scan to Email Feature (Linux)
- 46Scan using XSane or GIMP (Linux)
- 47The scanned documents are put into the incorrect order. (macOS)
- 48Command List of brscan. (Linux)
- 49Uninstall Scan-key-tool. (Linux)
- 50ADF rear lamp error