FAQs & Troubleshooting
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145 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2(Video) Paper is Jammed in the Paper Tray
- 3(Video) Paper is Jammed in the MP tray
- 4(Video) Document is Jammed under the Document Cover
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Media Type Mismatch or Media Mismatch
- 7What driver package format is supported by my Linux distribution?
- 8Set Telephone Line Compatibility for Interference and VoIP Systems
- 9(Video) Paper is Jammed inside the Machine
- 10No Toner
- 11Ghosting images
- 12The scanning speed is slow when scanning from my machine. (Windows)
- 13I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 14The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 15Install the Brother Mobile Connect application (for mobile device)
- 16I cannot find some option in the Printing preferences. (For Windows)
- 17Toner Low or Prepare New Toner Cartridge
- 18(Video) Paper is Jammed in the Back of the Machine
- 19What is the recommended paper?
- 20Set up your Brother machine on a wireless network (Windows/macOS)
- 21Important points you need to confirm before configuring your Brother machine for a wireless network.
- 22I cannot print using my Brother machine on a wired network (Windows/macOS)
- 23I cannot print on a wireless (Wi-Fi) network (Windows)
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Enable the Brother machine's network interface.
- 26How to identify your Operating System (OS).
- 27Cannot Print ##
- 28The printer status is Offline or Paused.
- 29I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 30Document Jam
- 31Toner specks
- 32I cannot connect my machine to a Windows 11 computer via USB.
- 33Configure and use PC-FAX (CUPS) (Linux)
- 34I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 35I get a TS error when trying to print on a wireless network.
- 36What is the default password for my Brother machine?
- 37When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 38Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 39I cannot print on a wireless (Wi-Fi) network (Mac)
- 40Open the Status Monitor (Windows)
- 41Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 42Change the printer driver settings (Windows)
- 43Drum !
- 44Drum End Soon
- 45Can I use non-Brother or third party supplies with the Brother machine?
- 46I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 47Use Universal Print (Windows)
- 48When I print images, the quality is not good (Linux)
- 49Large characters are printed incorrectly. (Linux)
- 50Control Printer Driver settings (only available for Windows)