FAQs & Troubleshooting
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366 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3What is Brother iPrint&Scan?
- 4What driver package format is supported by my Linux distribution?
- 5Combine multiple scanned documents into a single file with PaperPort™
- 6Paper Jam
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 13Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 14I still receive the error message "Paper Jam" after I removed the jammed paper.
- 15When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 16The printer status is Offline or Paused.
- 17My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 18Can I use voice mail on the same line as my Brother machine?
- 19One or more of my colors are not printing (blank).
- 20Document Jam
- 21Load envelopes into my machine
- 22I cannot print using my Brother machine on a wireless network (Windows)
- 23Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 24I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26How do I know which side up my photo paper should be in the tray?
- 27The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 28When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 29Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 30When I print, the pages are smudged with ink.
- 31I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 32Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 33Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 34Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 35Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 36I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 37Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 38Can I print from or scan to Android™ Smartphone?
- 39I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 40Wrong Paper Size
- 41Print using only the black ink cartridge when the Color cartridges have run out.
- 42Cover is Open
- 43Confirm that a FAX I sent was received correctly.
- 44How do I load paper?
- 45I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 46I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 47Wireless setup is requesting a WPS PIN to complete the setup
- 48When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.