FAQs & Troubleshooting
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366 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4Document Jam
- 5A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 8The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11Store a Speed Dial number from my Brother machine's Caller ID History.
- 12I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 17Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 18I still receive the error message "Paper Jam" after I removed the jammed paper.
- 19Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 20Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 21Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 22How do I know which receive mode to select?
- 23Change the number of times my Brother machine rings before it answers.
- 24Unable to Print XX
- 25Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 26What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 29The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 30Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 31Unable to Print 7X
- 32How many times will my Brother machine automatically redial a busy number?
- 33Scan multiple pages into one file instead of each scan being saved as a separate file.
- 34Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 35Wrong Paper Size
- 36I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 37Can third party ink be used to refill the ink cartridges?
- 38Where is the USB port on the machine?
- 39Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 40I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 41What driver package format is supported by my Linux distribution?
- 42When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 43The printer status is Offline or Paused.
- 44Paper Jam
- 45I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 46I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 47I cannot print using my Brother machine on a wireless network (Windows)
- 48Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 49The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 50What is Brother iPrint&Scan?