FAQs & Troubleshooting
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227 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2What is Brother iPrint&Scan?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Use voice mail on the same line as my Brother machine.
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Add your Brother machine with AirPrint (macOS)
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10Print using only the black ink cartridge when the Color cartridges have run out.
- 11Document Jam/too Long
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 14When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 15Improve poor print quality.
- 16Replace Ink
- 17Load envelopes
- 18(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 19Delete print jobs from the print queue.
- 20The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 21Can I print from or scan to Android™ Smartphone?
- 22Cannot Detect
- 23Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 24What is Distinctive Ring and how do I program it?
- 25I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 26Load paper in the paper tray
- 27After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 28I cannot find some option in the Printing preferences. (For Windows)
- 29Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 30Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 31Scan a document and e-mail it as an attachment
- 32Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 33Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 34Low Temperature
- 35I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 36Where is the USB port on the machine?
- 37Paper Jam
- 38Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 39I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 40Where can I download Brother iPrint&Scan application for Mac?
- 41I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 42Important points you need to confirm before configuring your Brother machine for a wireless network.
- 43"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 44When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 45Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 46The body of a fax cannot be sent when sending a fax with a cover page via AirPrint from my computer. (OS X v10.8)
- 47Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 48Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 49Wrong Ink Color
- 50Paper tray not detected/ Paper tray #2 not detected