FAQs & Troubleshooting
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327 Results
- 1Image skewed
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4(Video) Paper is Jammed in the Paper Tray
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Wrinkles or creases
- 7(Video) Toner set
- 8Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10Curled or wavy
- 11I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)
- 12Set Telephone Line Compatibility for Interference and VoIP Systems
- 13(Video) Paper is Jammed in the Back of the Machine
- 14I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 15Lines across the page
- 16Faint
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18Restrict changing machine settings for users.
- 19Reset the Drum Counter
- 20The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 21Set the F/T Ring Time (Fast Double-ring)
- 22White spots or black spots at 94 mm (3.7 in.) intervals
- 23Toner specks
- 24(Video) Paper is Jammed inside the Machine
- 25White lines down the page
- 26Replace the Toner Cartridge
- 27Print the Network Configuration Report
- 28Hollow print
- 29Self-Diagnostic
- 30What driver package format is supported by my Linux distribution?
- 31(Video) Enable the Brother machine's network interface.
- 32Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 33Set the Number of Rings Before the Machine Answers (Ring Delay)
- 34(Video) Cannot Detect
- 35Document Jam
- 36Replace Drum
- 37I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 38Forward Incoming Faxes to Another Machine
- 39Scan from the Brother iPrint&Scan application using Windows Phone.
- 40Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 41I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43I cannot find some option in the Printing preferences. (For Windows)
- 44A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 45Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 46Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 47What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 48(Video) Manual Feed
- 49White lines across the page
- 50I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)