FAQs & Troubleshooting
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386 Results
- 1Replace Belt
- 2Jam Tray 1 / Jam Tray 2
- 3Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Enable the Brother machine's network interface.
- 6Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 7Jam Inside
- 8Replace Drum
- 9Reset the network settings to the factory default
- 10Set up my Brother machine to forward the received faxes to another location.
- 11Store numbers on my Brother machine for easy dialing from the PC.
- 12Envelope creases
- 13Confirm that a FAX I sent was received correctly
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 16Color misregistration
- 17Jam MP Tray
- 18Colored lines across the page
- 19I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20I cannot print using my Brother machine on a wireless network (Mac)
- 21When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 22The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24Small Paper
- 25Load paper in the paper tray
- 26Open the Control Panel (For Windows)
- 27What driver package format is supported by my Linux distribution?
- 28Wireless setup is requesting a WPS PIN to complete the setup
- 29Install PaperPort™ 12SE onto Windows 10.
- 30When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 31A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 32Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 33Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 34I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 35Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 36I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 37Set up the Brother machine to 2-sided(duplex) print the received faxes.
- 38I keep getting the error message "Authenticate Err (Authentication error)".
- 39Offset image
- 40Replace Parts
- 41Is my Brother machine compatible with Windows Vista?
- 42Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 43Jam Duplex
- 44Jam Rear
- 45What is Distinctive Ring and how do I program it?
- 46Reset the network settings to the factory default (video instructions).
- 47Reset the network settings to the factory default (video instructions available)
- 48Turn the Toner Save mode on or off
- 49Colored streaks or bands down the page
- 50I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)