FAQs & Troubleshooting
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386 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Load paper in the paper tray
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Replace Drum
- 5Curled or wavy
- 6Color misregistration
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 9Replace Toner
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11Replace Belt
- 12White spots or hollow print
- 13Document Jam
- 14Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
- 15White streaks or bands down the page
- 16Reset the network settings to the factory default (video instructions available)
- 17Completely blank or some colors are missing.
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 20Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 21The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 22Can I print from or scan to Android™ Smartphone?
- 23I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 24Adjust color settings by using the custom setting in the printer driver
- 25The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 26Replace WT Box
- 27Jam Rear
- 28Clean the scanner to improve the copy or fax quality (video instructions available)
- 29What is Brother iPrint&Scan?
- 30Print a web page from iPrint&Scan when using an Android™ mobile device.
- 31Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 32Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 33Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 34Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 35Reset the network settings to the factory default (video instructions).
- 36Turn the Toner Save mode on or off
- 37Colored streaks or bands down the page
- 38Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 39Envelope creases
- 40Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 41Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 42Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 43Can I print from and scan to iPhone, iPod touch and iPad?
- 44Offset image
- 45Replace Parts
- 46Scan multiple pages into one file instead of each scan being saved as a separate file.
- 47Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 48Carry out calibration to improve the color density
- 49I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 50Jam Inside