FAQs & Troubleshooting
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MFC-9970CDW
386 Results
1.
Replace Belt
2.
Jam Tray 1 / Jam Tray 2
3.
Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
4.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
5.
Enable the Brother machine's network interface.
6.
Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
7.
Jam Inside
8.
Replace Drum
9.
Reset the network settings to the factory default
10.
Set up my Brother machine to forward the received faxes to another location.
11.
Store numbers on my Brother machine for easy dialing from the PC.
12.
Envelope creases
13.
Confirm that a FAX I sent was received correctly
14.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
15.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
16.
Color misregistration
17.
Jam MP Tray
18.
Colored lines across the page
19.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
20.
I cannot print using my Brother machine on a wireless network (Mac)
21.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
22.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
23.
Can I print from and scan to iPhone, iPod touch and iPad?
24.
Small Paper
25.
Load paper in the paper tray
26.
Open the Control Panel (For Windows)
27.
What driver package format is supported by my Linux distribution?
28.
Wireless setup is requesting a WPS PIN to complete the setup
29.
Install PaperPort™ 12SE onto Windows 10.
30.
When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.