FAQs & Troubleshooting
![]() |
Popular |
186 Results
- 1The printer status is Offline or Paused.
- 2The keys on the control panel do not respond.
- 3The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 4I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5Change the printer driver settings (Windows/macOS)
- 6How do I clean the Scanner to improve the copy or fax quality?
- 7I cannot print from my computer via USB.
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9Functions supported in the Windows 7 built-in drivers
- 10The paper is skewed when it's printed.
- 11When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 12Can I confirm that the FAX was sent correctly?
- 13Can I reduce the size of a received fax on this machine?
- 14When trying to print from Mac OS® X the print queue is stopped.
- 15I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 16I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 17I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 18The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 19Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 20Cannot print after a Windows 10 update (June 2020)
- 21Configure scan settings without administrator privileges (Linux)
- 22Delete print jobs from the print queue.
- 23I cannot print with Windows Vista 64bit.
- 24When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 25I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 26How can I clear the "PAPER JAM" error message?
- 27Where can I find the serial number for my unit?
- 28I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 29When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 30Can I buy any MICR toner?
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32Pre-Required Procedures (Linux)
- 33Can I print from or scan to Android™ Smartphone?
- 34Why doesn't my Brother machine have a dial tone?
- 35Does NC-2200w work with Windows Vista?
- 36When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 37The machine does not print anything.
- 38How do I clear the message "MFC is Busy" or "Connect Failure"?
- 39I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 40I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 41I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 42Configure the Scan to Email Feature (Linux)
- 43Configure and use the Scan Key Tool (Linux)
- 44My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 45The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 46Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 47I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 48What is the difference between the toner cartridge and the drum unit?
- 49How to identify your Operating System (OS).
- 50I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.