FAQs & Troubleshooting
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222 Results
- 1I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Pre-Required Procedures (Linux)
- 4I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5Delete print jobs from the print queue.
- 6When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 7When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 8What driver package format is supported by my Linux distribution?
- 9When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 10I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 11Cannot print after a Windows 10 update (June 2020)
- 12How to identify your Operating System (OS).
- 13The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 14Can I reduce the size of a received fax on this machine?
- 15I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 16I'm using Macintosh®. What are the settings in the Scanner window used for?
- 17Print the Network Configuration page
- 18I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 19The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 20I can print but cannot scan via network. (For Windows)
- 21Scan an image and insert it in a Windows XP application
- 22Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 23How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 24My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 25What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 26Why doesn't the machine answer when receiving a call?
- 27I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 28I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 29I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 30I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 31Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 32When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 33Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 34I cannot print from my computer via USB.
- 35Cancel a fax job waiting in my Brother machine's memory.
- 36I cannot print from my computer via network. (For Macintosh)
- 37I updated the Web BRAdmin and cannot enable the logging function.
- 38I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address.Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore. Why?
- 39Scan a document using "Scanner and Camera Wizard" in Windows XP
- 40Scan a document from a Windows Vista application
- 41How do I clear the "Awaiting Redial" message?
- 42I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 43The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 44Send a fax
- 45Change the printer driver settings (Windows/macOS)
- 46I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 47I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 48I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 49I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 50Uninstall the drivers. (Mac OS X 10.6 - macOS 12)