FAQs & Troubleshooting
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348 Results
- 1Check Connection
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Replace Toner
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7Jam Rear
- 8Curled or wavy
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 10JAM INSIDE
- 11What is Toner Continue Mode?
- 12Page skewed
- 13Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 14Black toner marks across the page
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 17Can I print from or scan to Android™ Smartphone?
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 20The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 21The printer status is Offline or Paused.
- 22Curled (video instructions available)
- 23Document Jam
- 24Toner specks
- 25White lines across the page
- 26REPLACE DRUM
- 27Hollow print
- 28Black lines down the page
- 29Drum Stop
- 30Drum Error (Drum!)
- 31Print on envelopes, labels, or thick paper from the manual feed slot.
- 32What driver package format is supported by my Linux distribution?
- 33Cannot print after a Windows 10 update (June 2020)
- 34When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 35A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 36What is Brother iPrint&Scan?
- 37Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 38The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 39Scan Unable
- 40When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 41Cover is Open
- 42Curled
- 43JAM DUPLEX
- 44Envelope creases
- 45Lines across the page
- 46Reset the network settings to the factory default (video instructions).
- 47I cannot print using my Brother machine on a wireless network (Mac)
- 48Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 49Setup and use Brother PC-FAX receiving
- 50Print Unable