FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2How to identify your Operating System (OS).
- 3Jam Inside
- 4What driver package format is supported by my Linux distribution?
- 5The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 6No Paper
- 7I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 11Download a file from the "Downloads" section and save it to Windows 8 computer.
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Belt End Soon
- 16No Waste Toner
- 17I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 18Size mismatch
- 19Drum Error (Drum!)
- 20Drums End Soon/ Drum End Soon(X)
- 21I installed scan-key-tool, but it does not work. (Linux)
- 22The printer status is Offline or Paused.
- 23I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 24Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 25Printouts are curled or wavy.
- 26Replace WT Box
- 27Where can I find my Brother machine's serial number?
- 28I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 29Protect your Brother machine against unauthorised access over the network
- 30Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 31I cannot find some option in the Printing preferences. (For Windows)
- 32Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 33The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 34Can I print on transparencies e.g. for overhead projectors?
- 35Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 36Can I use AirPrint with my Brother machine?
- 37Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 38WT Box End Soon
- 39I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 40The paper is skewed when it's printed.
- 41Scan multiple pages into one file instead of each scan being saved as a separate file.
- 42Toner Low
- 43What can happen if the wrong paper is used in your machine.
- 44What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 45What is the BRAdmin Professional software used for?
- 46What is the recommended paper?
- 47Can I buy any MICR toner?
- 48I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 49The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 50I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)