FAQs & Troubleshooting
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267 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 2Scan and save a document in PDF format (Scan to File)
- 3Print on plain paper or bond paper from the Manual feed slot
- 4Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11Document Jam
- 12Jam Inside
- 13Toner Low
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15What driver package format is supported by my Linux distribution?
- 16Printouts have wrinkles.
- 17Protect your Brother machine against unauthorised access over the network
- 18Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 19I still receive the error message "Replace Drums", "Replace Drum(X)", "Drums End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 20Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 21Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 22No Waste Toner
- 23I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 24Size mismatch
- 25When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 26Jam Rear
- 27Jam Tray
- 28Can I use non-Brother or third party supplies with the Brother machine?
- 29Reset the network settings to the factory default (video instructions available)
- 30What is the recommended paper?
- 31My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 32I'm using Macintosh. What is the PreScan option used for?
- 33Replace Toner
- 34I cannot scan when using SELinux (Security-Enhanced Linux)
- 35Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 36Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 37Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 38Adjust color settings by using the custom setting in the printer driver
- 39The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 40I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 41No Paper
- 42Printouts are curled or wavy.
- 43I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 44Install additional memory.
- 45Turn the Toner Save Mode on or off.
- 46I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 47"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 48I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 49I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 50I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)