FAQs & Troubleshooting
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212 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3When I print, the pages are smudged with ink. What should I do?
- 4Delete print jobs from the print queue.
- 5How do I know which side up my photo paper should be in the tray?
- 6Scan and save a document in PDF format (Scan to File)
- 7Scan multiple pages into one file instead of each scan being saved as a separate file.
- 8Replace Ink
- 9Scan a document into ScanSoft™ PaperPort™ 11SE
- 10Download a file from the "Downloads" section and save it to Windows 8 computer.
- 11Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 12When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 13When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 14Scan a document in Mac OS X 10.6.
- 15Where is the USB port on the machine?
- 16Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 17What driver package format is supported by my Linux distribution?
- 18Scan using XSane or GIMP (Linux)
- 19I want to print using CUPS while keeping SELinux enabled. (Linux)
- 20Print using only the black ink cartridge when the Color cartridges have run out.
- 21I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 22Improve poor print quality.
- 23How do I load envelopes into my machine?
- 24The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 25The downloaded driver's name is different from my machine's name. (Linux)
- 26I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 27I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 28I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 29When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 30Install the built-in drivers (For Windows 8 and Windows 10)
- 31The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 32I still receive the error message "Paper Jam" after I removed the jammed paper.
- 33How to identify your Operating System (OS).
- 34Change the printer driver settings (Windows/macOS)
- 35I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 36I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 37Can third party ink be used to refill the ink cartridges?
- 38One or more of my colors are not printing (blank). What can I do?
- 39How do I clear the message "Unable to..." or "... Unable" ?
- 40When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 41Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 42When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 43Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 44Uninstall the drivers. (Mac OS X 10.5)
- 45Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 46I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 47I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 48I cannot install the driver when using the Driver Install Tool. (Linux)
- 49Configure the Scan to Email Feature (Linux)
- 50Configure and use the Scan Key Tool (Linux)