FAQs & Troubleshooting
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95 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Turn the Toner Save mode on or off
- 3How to identify your Operating System (OS).
- 4Jam Inside
- 5Jam Tray
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 8Replace Drum
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10The printer status is Offline or Paused.
- 11What is the recommended paper?
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 14Can I use AirPrint with my Brother machine?
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16Change the printer driver settings (Windows/macOS)
- 17Can I use non-Brother or third party supplies with the Brother machine?
- 18Cannot print after a Windows 10 update (June 2020)
- 19Can I print from or scan to Android™ Smartphone?
- 20Replace Toner
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 23Delete print jobs from the print queue.
- 24I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 25What is Toner Continue Mode?
- 26Cartridge Error
- 27No Toner
- 28In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 29I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 30A blank page is fed from my Brother machine though I don't try to print or copy documents.
- 31I can see some steam or moisture from the vents when printing.
- 32Uninstall the drivers. (macOS 13 or greater)
- 33I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 34Download a file from the "Downloads" section and save it to Windows 8 computer.
- 35Open the "Scanners and Cameras" and Properties.
- 36A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 37Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 38Can I print from and scan to iPhone, iPod touch and iPad?
- 39Scan multiple pages into one file instead of each scan being saved as a separate file.
- 40Drum !
- 41Drum End Soon
- 42What is the difference between the toner cartridge and the drum unit?
- 43Clean the Drum Unit.
- 44When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 45Where can I download Brother iPrint&Scan application for Mac?
- 46"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 47Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 48Check the firmware version.
- 49"Offline" appears on the Status Monitor.
- 50I cannot find some option in the Printing preferences. (For Windows)