FAQs & Troubleshooting
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212 Results
- 101Uninstall the scanner driver. (Linux)
- 102Uninstall Scan-key-tool. (Linux)
- 103How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 104Configure scan settings without administrator privileges (Linux)
- 105Print command (cupswrapper) (Linux)
- 106All print jobs are aborted and nothing is printed. (Linux)
- 107I am unable to print from a client PC to a printer on a print server. (Linux)
- 108I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 109To install the printer driver easily using a tool. (Linux)
- 110Firewall port requirements of the Scan Key Tool (Linux)
- 111Pre-Required Procedures (Linux)
- 112ControlCenter3 displays a blank screen at startup (Windows)
- 113When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 114Install BookScan & Whiteboard Suite onto Windows 10.
- 115Windows 10 Support Information
- 116I cannot save a file downloaded from the Brother support website (For Windows)
- 117Check the firmware version.
- 118"Offline" appears on the Status Monitor.
- 119Open the Status Monitor
- 120Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 121I cannot find some option in the Printing preferences. (For Windows)
- 122Open the Control Panel (For Windows)
- 123The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 124The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 125Open the "Scanners and Cameras" and Properties.
- 126Can I use AirPrint with my Brother machine?
- 127The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 128Locate files scanned with ControlCenter2 (For Macintosh)
- 129Locate files scanned with ControlCenter3 (For Windows)
- 130Can I print from or scan to Android™ Smartphone?
- 131The edge of glossy paper is smudged.
- 132I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 133The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 134The printer status is Offline or Paused.
- 135The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 136I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 137The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 138Can I print directly onto DVDs or CDs?
- 139Windows 7 Support Information
- 140"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 141When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 142Is my Brother machine compatible with third party print servers?
- 143How do I clear the message "Cannot Detect" from the display?
- 144My machine does regular cleaning cycles in the night. How can I correct this?
- 145I cannot scan via USB. (Mac OS X)
- 146I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 147Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 148When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 149I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 150When I turn the Power ON, I always have to re-enter Date and Time. What can I do?