FAQs & Troubleshooting
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212 Results
- 51How do I clear the message "Unable to..." or "... Unable" ?
- 52When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 53Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 54Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 55How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 56I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 57I'm using Macintosh. What is the PreScan option used for?
- 58I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 59I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 60I cannot install the driver when using the Driver Install Tool. (Linux)
- 61Configure the Scan to Email Feature (Linux)
- 62When I print images, the quality is not good (Linux)
- 63The downloaded driver's name is different from my machine's name. (Linux)
- 64The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 65"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 66I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 67The driver installation finished successfully but I cannot print. (Linux)
- 68I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 69When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 70Command List of brscan. (Linux)
- 71Delete a network scanner entry. (Linux)
- 72How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 73All print jobs are aborted and nothing is printed. (Linux)
- 74Install PaperPort™ 12SE / 14SE onto Windows 10.
- 75Install FaceFilter Studio onto Windows 10.
- 76How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 77A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 78My machine does regular cleaning cycles in the night. How can I correct this?
- 79I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 80When I print photos, the color quality is not good.
- 81Can I change the time displayed on my Brother machine's LCD from 24-hour (military) format to 12-hour format?
- 82The ink cartridges run out very quickly. Is there any reason for that?
- 83How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 84Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 85When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 86Scan a document in Mac OS X 10.7.
- 87Scan a document in Windows 8 and Windows 10.
- 88Scan a document from a Windows Vista application
- 89When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 90When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 91The keys on the control panel do not respond.
- 92Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 93Set the date and time
- 94Improve poor print quality.
- 95What is MFL-Pro Suite Software?
- 96Images of the thumbnail page from the media (memory) card won't print.
- 97I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 98I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 99I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 100My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)