FAQs & Troubleshooting
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DCP-165C
212 Results
31.
My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
32.
When I make a copy the image or text is cut off. What can I do?
33.
Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
34.
I'm using Windows XP. I cannot scan with the USB cable.
35.
Replace Ink
36.
How do I load envelopes into my machine?
37.
Black Ink is still wet after printing on Glossy Paper (For PC Printing).
38.
The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
39.
Paper size settings are unavailable when I print from OpenOffice (Linux)
40.
Large characters are printed incorrectly. (Linux)
41.
I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
42.
How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
43.
Windows 10 Support Information
44.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
45.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
46.
I cannot find some option in the Printing preferences. (For Windows)
47.
I still receive the error message "Paper Jam" after I removed the jammed paper.
48.
Locate files scanned with ControlCenter2 (For Macintosh)
49.
The printer status is Offline or Paused.
50.
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
51.
Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
52.
Wrong Paper Size
53.
Where can I get FaceFilter Studio and what can I do with this application?
54.
Is my Brother machine compatible with Windows Vista?
55.
When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
56.
I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
57.
Can third party ink be used to refill the ink cartridges?
58.
Why is it necessary for my machine to go through regular cleaning cycles?
59.
One or more of my colors are not printing (blank). What can I do?
60.
When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).