FAQs & Troubleshooting
![]() |
Popular |
![](/g/b/img/product/dcp165c_all.jpg)
DCP-165C
212 Results
31.
The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
32.
I still receive the error message "Paper Jam" after I removed the jammed paper.
33.
How to identify your Operating System (OS).
34.
Change the printer driver settings (Windows/macOS)
35.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
36.
I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
37.
Can third party ink be used to refill the ink cartridges?
38.
One or more of my colors are not printing (blank). What can I do?
39.
How do I clear the message "Unable to..." or "... Unable" ?
40.
When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
41.
Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
42.
When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
43.
Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
44.
Uninstall the drivers. (Mac OS X 10.5)
45.
Print on both sides of the page. (Manual 2-sided/Duplex Printing)
46.
I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
47.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
48.
I cannot install the driver when using the Driver Install Tool. (Linux)
49.
Configure the Scan to Email Feature (Linux)
50.
Configure and use the Scan Key Tool (Linux)
51.
When I print images, the quality is not good (Linux)
52.
The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
53.
"ControlCenter needs to be updated." - macOS 10.15 Catalina
54.
The driver installation finished successfully but I cannot print. (Linux)
55.
Print command (LPR) (Linux)
56.
Delete a network scanner entry. (Linux)
57.
I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
58.
I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
59.
Uninstall printer drivers (Linux)
60.
Install PaperPort™ 12SE / 14SE onto Windows 10.