FAQs & Troubleshooting
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99 Results
- 1Where can I find my Brother printer's serial number?
- 2What is the default User ID and Password for BRAdmin Light or Professional?
- 3How do I update the firmware?
- 4I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 5Replacing the tape cassette
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7Changing your printer’s network settings (IP address, Subnet mask and Gateway) using the BRAdmin Light utility
- 8How do I uninstall the printer driver?
- 9How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 10My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 11Replacing the paper core holder
- 12How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 13How to open the Devices and Printers window
- 14The tape, fabric ribbon or ink ribbon ran out during printing.
- 15How do I update P-touch Editor?
- 16I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 17How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 18Printing is not possible. (USB connection)
- 19Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 20I want to reset the machine.
- 21Replacing the ink ribbon cassette
- 22Setting up the machine
- 23What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 24I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 25How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 26The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 27When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 28What is P-touch Library?
- 29Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 30My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 31How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 32How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 33How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 34I cannot install the printer driver because the installation stops after connecting the printer to my computer.
- 35Specifications of Tape and Fabric ribbon that can be printed with this printer
- 36The machine is not found on the network during installation.
- 37The machine cannot print over the network. / The machine is not found on the network even after successful installation.
- 38How do I print using P-touch Editor? (Video instruction)
- 39The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 40Even though data is being sent to the machine, the power indicator is not blinking in green.
- 41I want to cancel the current print job.
- 42The tape or fabric ribbon is jammed./ The tape or fabric ribbon is incorrectly wound.
- 43The indicators show that a system error has occurred.
- 44The indicators show that the machine is in boot mode (operating system error).
- 45How to use P-touch Library
- 46Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 47The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 48Why is the leading zero (0) missing after importing the database into P-touch Editor?
- 49How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 50How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)