FAQs & Troubleshooting
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110 Results
- 1Where can I find my Brother printer's serial number?
- 2How do I uninstall the printer driver?
- 3What is the default User ID and Password for BRAdmin Light or Professional?
- 4The tape, fabric ribbon or ink ribbon ran out during printing.
- 5Replacing the ink ribbon cassette
- 6How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 7Replacing the paper core holder
- 8My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 9How do I update the firmware?
- 10How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 11I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 12How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 13Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 14Replacing the tape cassette
- 15Changing your printer’s network settings (IP address, Subnet mask and Gateway) using the BRAdmin Light utility
- 16What is P-touch Library?
- 17(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 18How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 19How do I update P-touch Editor?
- 20How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 21When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 22Printing is not possible. (USB connection)
- 23The indicators show that the machine is in boot mode (operating system error).
- 24I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 25How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 26I want to reset the machine.
- 27I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 28Printing has stopped.
- 29What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 30P-touch Editor crashes when I open it on my Mac.
- 31How to open the Devices and Printers window
- 32How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34The machine cannot print over the network. / The machine is not found on the network even after successful installation.
- 35My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 36The tape or fabric ribbon is jammed./ The tape or fabric ribbon is incorrectly wound.
- 37How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 38How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 39The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 40Specifications of Tape and Fabric ribbon that can be printed with this printer
- 41P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 42How to delete the registry information and files related to the printer driver
- 43Even though data is being sent to the machine, the power indicator is not blinking in green.
- 44How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 45What maintenance should be performed?
- 46The tape or fabric ribbon is not fed correctly.
- 47What is the Label List? (P-touch Editor 5.x for Windows)
- 48How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 49The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 50How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)