FAQs & Troubleshooting
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183 Results
- 1Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 2How do I connect the printer to my computer using both the Infrastructure mode and the Wireless Direct mode?
- 3Use Remote Update to download files to your printer from an FTP server
- 4What methods can I use to configure wireless settings?
- 5How do I transfer label or slip templates?
- 6I cannot connect my printer to a Windows 11 computer via USB.
- 7How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 8Printing is not possible. (USB connection)
- 9My computer/mobile device shows two Bluetooth® printers and after pairing my printer I cannot print and get a communication error.
- 10This printer is not detected when establishing a Bluetooth® connection.
- 11I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 12Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 13The printer does not enter the sleep mode when it is connected via a wireless LAN.
- 14Installing a CA certificate
- 15Where can I find my Brother printer's serial number?
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17The machine cannot print over the network. / The machine is not found on the network even after successful installation.
- 18I cannot connect my machine to the wireless network.
- 19How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 20What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 21How to identify your Operating System (OS) for Windows or Mac
- 22The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 23Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 24My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 25I cannot print labels when the Active Docking Station / Charging Cradle is connected.
- 26When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 27Using the Communication Settings (for Windows)
- 28Using the Printer Setting Tool (for Windows)
- 29How do I connect the printer to my computer via Wi-Fi® using an access point?
- 30How do I reset Wi-Fi® setting?
- 31(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 32How do I clean my machine?
- 33(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 34How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 35How do I insert/change the paper or label roll?
- 36How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 37(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 38How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 39(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 40Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 41When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 42I cannot print after updating the firmware or font data.
- 43I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 44I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 45What Android™ mobile application can I use?
- 46What iOS mobile application can I use?
- 47Where can I find the printer's network settings, such as IP address?
- 48How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 49Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 50The paper settings specified from the server computer are not reflected on the client computer.