FAQs & Troubleshooting
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122 Results
- 1How do I connect my printer via Wi-Fi®?
- 2Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 3My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 4Uninstalling the printer drivers (Linux®)
- 5P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 6Where can I find my Brother printer's serial number?
- 7I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 8Installing the software
- 9How do I turn the printer off?
- 10Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 11What iOS mobile application can I use?
- 12I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 13(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 14This printer is not detected when establishing a Wi-Fi® connection.
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 17I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 18Using the Printer Setting Tool (for Mac)
- 19How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 20How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 21How to connect to an AC power outlet (optional)
- 22The Wi-Fi® connection takes time.
- 23Using the Communication Settings (for Windows)
- 24The print quality is poor, and the image is too light or dark.
- 25Printing is not possible. (USB connection)
- 26How can I connect to my printer using Wi-Fi® in Windows 10 S?
- 27How to open the Devices and Printers window
- 28Using the Printer Setting Tool (for Windows)
- 29I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 30How to identify your Operating System (OS) for Windows or Mac
- 31When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 32I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 33The latest printer driver was successfully installed, but the driver did not update correctly.
- 34What Android™ mobile application can I use?
- 35What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 36How to charge the rechargeable Li-ion battery
- 37How to install the rechargeable Li-ion battery (optional)
- 38Installing a CA certificate
- 39How to install Brother software on a computer not connected to the Internet
- 40The top margin is incorrect.
- 41The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 42How do I uninstall the printer driver?
- 43How do I clean the platen roller?
- 44The paper is jammed in the printer.
- 45I cannot connect my printer to a Windows 11 computer via USB.
- 46How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 47The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 48Printing from an Android™ device
- 49How do I disable broadcasting the printer to AirPrint-compatible devices?
- 50Using the Device Settings (for Windows)