FAQs & Troubleshooting
![]() |
Popular |
125 Results
- 1How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 2Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 3Printing from a Windows PC or Mac
- 4Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 5My Apple device (iPad, iPhone, iPod touch, etc.) does not automatically reconnect via Bluetooth® when I turn the printer off and on again, or when the device moves out of range.
- 6I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 7Printing from an Android™ device
- 8What Android™ mobile application can I use?
- 9What iOS mobile application can I use?
- 10How do I connect the printer and my mobile device via Bluetooth®?
- 11Installing the software
- 12How do I turn the printer off?
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14The side margins are incorrect.
- 15How to charge the rechargeable Li-ion battery
- 16How to install the rechargeable Li-ion battery (optional)
- 17I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 18This printer is not detected when establishing a Bluetooth® connection.
- 19When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 20What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 21Using the Printer Setting Tool (for Mac)
- 22Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 23P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 24Where can I find my Brother printer's serial number?
- 25Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 26I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 27My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
- 28How do I uninstall the printer driver?
- 29How to connect to a DC power outlet (optional)
- 30I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 31How to install Brother software on a computer not connected to the Internet
- 32The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 33The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 34I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 35I can no longer print from my computer via Bluetooth®, even though I could print previously.
- 36Which Bluetooth® profiles does the printer support?
- 37Printing is not possible. (USB connection)
- 38My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 39Uninstalling the printer drivers (Linux®)
- 40When I try to connect the printer and my computer via Bluetooth®, the printer is not found in the [Add a device] / [Add Wireless Device] window. (Windows 7/Vista)
- 41What kinds of software are available for this printer?
- 42How do I transfer templates to the printer?
- 43How do I clean the platen roller?
- 44How to insert paper
- 45When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 46I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 47Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 48I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 49Some of the print options in OpenOffice do not work. (Linux®)
- 50How to create a barcode from two data fields (P-touch Editor 5.x for Windows)