FAQs & Troubleshooting
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128 Results
- 1How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 2What iOS mobile application can I use?
- 3Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 4How do I transfer templates to the printer?
- 5Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 6Printing from a Windows PC or Mac
- 7Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 8What Android™ mobile application can I use?
- 9The latest printer driver was successfully installed, but the driver did not update correctly.
- 10How do I connect the printer and my mobile device via Bluetooth®?
- 11How do I transfer label templates with P-touch Transfer Express?
- 12Printing from an Android™ device
- 13Using the Printer Setting Tool (for Windows)
- 14Which Bluetooth® profiles does the printer support?
- 15Using the Printer Setting Tool (for Mac)
- 16When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 17Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 18I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 19I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 20My Apple device (iPad, iPhone, iPod touch, etc.) does not automatically reconnect via Bluetooth® when I turn the printer off and on again, or when the device moves out of range.
- 21Using the Device Settings (for Windows)
- 22How to charge the rechargeable Li-ion battery
- 23How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 24Using the Communication Settings (for Windows)
- 25Installing the software
- 26How to identify the printer's firmware version
- 27The paper is jammed in the printer.
- 28When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 29How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 30How to connect to a DC power outlet (optional)
- 31How to connect to an AC power outlet (optional)
- 32When printing from an application, the application's "Collate" setting does not work correctly.
- 33This printer is not detected when establishing a Bluetooth® connection.
- 34How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 35How do I switch to and use the mass storage mode?
- 36How do I uninstall the printer driver?
- 37How to install Brother software on a computer not connected to the Internet
- 38I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40How can I stop the printer from automatically feeding roll paper after printing? (for Windows)
- 41What is the JPEG printing and how can I use it?
- 42How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 43Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 44What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 45How to install the rechargeable Li-ion battery (optional)
- 46How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 47Can I print out the printer settings?
- 48(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 49What do the indicator lights mean?
- 50My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
