FAQs & Troubleshooting
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119 Results
- 1Printing from an Android™ device
- 2Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 3How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 4Printing from a Windows PC or Mac
- 5What iOS mobile application can I use?
- 6How to charge the rechargeable Li-ion battery
- 7When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 8How do I transfer label templates with P-touch Transfer Express?
- 9Installing the software
- 10How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 11How to install the rechargeable Li-ion battery (optional)
- 12How do I connect the printer and my mobile device via Bluetooth®?
- 13What Android™ mobile application can I use?
- 14Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 15I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 16The side margins are incorrect.
- 17Printing is not possible. (USB connection)
- 18The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 19P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 20My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
- 21How do I transfer templates to the printer?
- 22How to delete the registry information and files related to the printer driver
- 23How do I turn the printer off?
- 24How to connect to a DC power outlet (optional)
- 25Paper does not move through the printer even though the motor is running.
- 26Where can I find my Brother printer's serial number?
- 27How to open the Devices and Printers window
- 28This printer is not detected when establishing a Bluetooth® connection.
- 29What is the JPEG printing and how can I use it?
- 30How to identify your Operating System (OS) for Windows or Mac
- 31I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 32I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 33My Apple device (iPad, iPhone, iPod touch, etc.) does not automatically reconnect via Bluetooth® when I turn the printer off and on again, or when the device moves out of range.
- 34The top margin is incorrect.
- 35How do I uninstall the printer driver?
- 36Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 37I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 38P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 39Which Bluetooth® profiles does the printer support?
- 40How to connect to an AC power outlet (optional)
- 41How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 42Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 43My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 44How to install Brother software on a computer not connected to the Internet
- 45I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 46Using the Printer Setting Tool (for Mac)
- 47How to insert paper
- 48How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 49When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 50The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)