FAQs & Troubleshooting
Latest |
122 Results
- 5103/31/2022How to delete the registry information and files related to the printer driver
- 5203/28/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 5303/28/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 5412/09/2021How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 5512/09/2021Using the Printer Setting Tool (for Windows)
- 5612/09/2021How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 5712/09/2021How do I transfer label templates with P-touch Transfer Express?
- 5810/08/2021Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 5906/25/2021Using the Communication Settings (for Windows)
- 6011/26/2020How do I clean the platen roller?
- 6111/17/2020Which Bluetooth® profiles does the printer support?
- 6211/17/2020The printed image is out of alignment.
- 6310/15/2020The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 6407/03/2020Installing the software
- 6507/02/2020How to install the rechargeable Li-ion battery (optional)
- 6606/23/2020How to connect to an AC power outlet (optional)
- 6705/19/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 6805/19/2020How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 6905/13/2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 7004/06/2020P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 7103/27/2020I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 7212/09/2019I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 7312/09/2019The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 7412/09/2019Some of the print options in OpenOffice do not work. (Linux®)
- 7512/09/2019I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 7610/21/2019Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 7710/21/2019When printing using the optional roll printer case (PA-RC-001), gaps between lines may decrease or blurred characters may be printed.
- 7810/16/2019Uninstalling the printer drivers (Linux®)
- 7910/16/2019Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 8010/16/2019I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 8110/16/2019Pages don't print. What should I do?
- 8210/15/2019The error message "Failed to send the command. Check that the correct model is connected and that the printer is correctly connected and turned on." appears.
- 8310/15/2019The error message "Failed to acquire the current settings. The parameters will be set to their default settings." appears.
- 8410/15/2019How to identify the printer's firmware version
- 8510/11/2019How do I transfer templates to the printer?
- 8610/10/2019How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 8710/09/2019What is the JPEG printing and how can I use it?
- 8810/08/2019Can I print out the printer settings?
- 8910/08/2019Using the Device Settings (for Windows)
- 9010/08/2019Using the Printer Setting Tool (for Mac)
- 9110/04/2019This printer is not detected when establishing a Bluetooth® connection.
- 9210/04/2019How do I connect the printer and my mobile device via Bluetooth®?
- 9310/04/2019When I try to connect the printer and my computer via Bluetooth®, the printer is not found in the [Add a device] / [Add Wireless Device] window. (Windows 7/Vista)
- 9410/04/2019When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 9510/04/2019I can no longer print from my computer via Bluetooth®, even though I could print previously.
- 9610/04/2019My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
- 9710/04/2019I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 9810/04/2019I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 9909/13/2019What do the indicator lights mean?
- 10003/20/2019I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)