FAQs & Troubleshooting
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88 Results
- 1How do I connect the printer and my computer via USB cable?
- 2How do I transfer label or slip templates?
- 3Printing is not possible. (USB connection)
- 4My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 5How do I print from a computer?
- 6When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 7How to open the Devices and Printers window
- 8How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 9Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 10How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 11The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 12The paper is jammed in the printer.
- 13What Android™ mobile application can I use?
- 14How to reduce the time to start printing after clicking the [Print] button
- 15How to connect to a DC power outlet (Optional)
- 16How to charge the rechargeable Ni-MH battery
- 17How do I transfer label templates with P-touch Transfer Express for Windows Mobile?
- 18Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 19I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 20I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 21I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 22Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 23How do I connect the printer and my computer via Bluetooth®? (for Windows)
- 24I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25Where can I find my Brother printer's serial number?
- 26(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28How to identify the printer's firmware version
- 29What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 30How to charge the rechargeable Li-ion battery
- 31How to identify your Operating System (OS) for Windows or Mac
- 32Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 33How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 34The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 35How do I switch between Infrared (IrDA) and Bluetooth®? (Windows only)
- 36Paper does not move through the printer even though the motor is running.
- 37How to delete the registry information and files related to the printer driver
- 38I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 39I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 40I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 41How do I transfer label templates with P-touch Transfer Express?
- 42How to install the rechargeable Li-ion Battery (Optional)
- 43How to install the rechargeable Ni-MH Battery (Optional)
- 44How to connect to an AC power outlet (Optional)
- 45What do the indicator lights mean?
- 46The printed image is out of alignment.
- 47I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 48I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 49Uninstalling the printer drivers (Linux®)
- 50The barcode number is not displayed below the barcode. (P-touch Editor for Windows)