FAQs & Troubleshooting
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82 Results
- 1How do I connect the printer and my computer via USB cable?
- 2How do I transfer label templates with P-touch Transfer Express for Windows Mobile?
- 3Printing is not possible. (USB connection)
- 4Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 5My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 7How to reduce the time to start printing after clicking the [Print] button
- 8I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 9How do I install the printer driver from the CD-ROM? (for Windows)
- 10How do I connect the printer and my computer via Bluetooth®? (for Windows)
- 11What Android™ mobile application can I use?
- 12How do I transfer label templates with P-touch Transfer Express?
- 13How do I transfer label or slip templates?
- 14Where can I find my Brother printer's serial number?
- 15How do I print from a computer?
- 16What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 17How to install the rechargeable Ni-MH Battery (Optional)
- 18The paper is jammed in the printer.
- 19I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 20Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 21How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 22The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 23Paper does not move through the printer even though the motor is running.
- 24How to delete the registry information and files related to the printer driver
- 25The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 26I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28How to identify the printer's firmware version
- 29How to connect to a DC power outlet (Optional)
- 30How to install the rechargeable Li-ion Battery (Optional)
- 31How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.6 / 10.7)
- 32How to insert paper
- 33What is the Label List? (P-touch Editor 5.x for Windows)
- 34Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 35I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 36How to identify your Operating System (OS) for Windows or Mac
- 37How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 38P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 39How to connect to a DC power outlet (Optional)
- 40How to charge the rechargeable Ni-MH battery
- 41How to open the Devices and Printers window
- 42Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 43The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 44How do I uninstall the printer driver?
- 45How do I switch between Infrared (IrDA) and Bluetooth®? (Windows only)
- 46I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 47I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 48Some of the print options in OpenOffice do not work. (Linux®)
- 49How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 50I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)