FAQs & Troubleshooting
![]() |
Latest |
56 Results
- 106/25/2025What Android™ mobile application can I use?
- 211/28/2024I cannot install the printer driver or print in Windows 11.
- 310/15/2024I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 409/27/2024Where can I find my Brother printer's serial number?
- 509/17/2024How do I uninstall the printer driver?
- 607/23/2024I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 705/30/2024(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 810/18/2023How to open the Devices and Printers window
- 910/18/2023How to identify your Operating System (OS) for Windows or Mac
- 1010/18/2023Printing is not possible. (USB connection)
- 1106/02/2023I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 1205/02/2022I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 1304/18/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 1403/31/2022How to delete the registry information and files related to the printer driver
- 1503/28/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 1603/28/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 1712/09/2021How do I connect the printer and my computer via Bluetooth®? (for Windows)
- 1812/17/2020How do I connect the printer and my computer via USB cable?
- 1912/16/2020How to charge the rechargeable Ni-MH battery
- 2011/25/2020How to install the rechargeable Ni-MH Battery (Optional)
- 2111/17/2020The printed image is out of alignment.
- 2206/12/2020How do I print from a computer?
- 2304/14/2020How do I clean the Platen Roller?
- 2404/14/2020How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.6 / 10.7)
- 2503/30/2020How to connect to an AC power outlet (Optional)
- 2603/27/2020I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 2712/25/2019How to install the rechargeable Li-ion Battery (Optional)
- 2812/09/2019I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 2912/09/2019The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 3012/09/2019Some of the print options in OpenOffice do not work. (Linux®)
- 3112/09/2019I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 3211/19/2019How to reduce the time to start printing after clicking the [Print] button
- 3311/15/2019Images appear blurred or lines are jagged when printed using the JPEG printing function. What can I do?
- 3411/05/2019How do I install the printer driver from the CD-ROM? (for Windows)
- 3510/16/2019Uninstalling the printer drivers (Linux®)
- 3610/16/2019Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 3710/16/2019I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 3810/15/2019How to identify the printer's firmware version
- 3910/10/2019How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 4010/10/2019How do I switch between Infrared (IrDA) and Bluetooth®? (Windows only)
- 4110/09/2019What is the JPEG printing and how can I use it?
- 4210/04/2019I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 4309/13/2019What do the indicator lights mean?
- 4410/29/2018How to connect to a DC power outlet (Optional)
- 4510/29/2018How to connect to a DC power outlet (Optional)
- 4611/20/2017How to charge the rechargeable Li-ion battery
- 4701/05/2016The DATA indicator has turned off even though data remains in the printer.
- 4812/14/2015How to insert paper
- 4908/06/2015The printed image is compressed or stretched.
- 5001/14/2015Pages don't print. What should I do?