FAQs & Troubleshooting
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80 Results
- 1How do I install the printer driver from the CD-ROM? (for Windows)
- 2How do I transfer label or slip templates?
- 3What Android™ mobile application can I use?
- 4How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 5How to reduce the time to start printing after clicking the [Print] button
- 6I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 7Uninstalling the printer drivers (Linux®)
- 8Printing is not possible. (USB connection)
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 11What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 12I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 13Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 14How to connect to an AC power outlet (Optional)
- 15When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 16The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 17I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 18The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 19How do I transfer label templates with P-touch Transfer Express?
- 20I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 21The paper is jammed in the printer.
- 22Where can I find my Brother printer's serial number?
- 23How to install the rechargeable Ni-MH Battery (Optional)
- 24How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 25How do I uninstall the printer driver?
- 26How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 27What do the indicator lights mean?
- 28My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 29Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 30I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 31How to open the Devices and Printers window
- 32How to identify the printer's firmware version
- 33I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 34The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 35How to connect to a DC power outlet (Optional)
- 36How to charge the rechargeable Ni-MH battery
- 37I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 38Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 39I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 40Paper does not move through the printer even though the motor is running.
- 41How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 42P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 43(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 44How to install the rechargeable Li-ion Battery (Optional)
- 45Some of the print options in OpenOffice do not work. (Linux®)
- 46(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 47The printed image is compressed or stretched.
- 48How do I print from a computer?
- 49How do I connect the printer and my computer via USB cable?
- 50The print quality is poor, and the image is too light or dark.