FAQs & Troubleshooting
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62 Results
- 1Document misfeeds.
- 2Paper suitable for scanning
- 3"Document Jam/too Long" or "A document is jammed in the ADF."
- 4"Multifeed" or "Multifeed is detected."
- 5Unknown error.
- 6No document in ADF.
- 7Cannot find the scanner.
- 8Change the image settings. (Using DS Capture)
- 9Replace Roller
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12Do not open the ADF cover when scanning.
- 13Download a file from the "Downloads" section and save it to Windows 8 computer.
- 14My scanner is connected but it will not feed my document or do anything else.
- 15I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 16TWAIN errors appear when starting to scan. (Macintosh)
- 17The scan speed is too slow.
- 18How to identify your Operating System (OS).
- 19error 20392 - Scanner not responding, check card, power, and cable.
- 20A page that is not a blank page is skipped.
- 21Cannot use my scanner connection the USB hub.
- 22Change the paper settings. (Using DS Capture)
- 23Scan using XSane or GIMP (Linux)
- 24ADF AFE LVDS test error
- 25Check the firmware version.
- 26Colors in the scanned image are dark.
- 27Configure the Scan to Email Feature (Linux)
- 28My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 29When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 30AFE LVDS test error
- 31FlashROM R/W test error
- 32USB R/W test error
- 33Ultrasonic error
- 34TWAIN or WIA errors appear when starting to scan. (Windows)
- 35My scanner gets warm.
- 36Clean the scanner
- 37The scanned documents are put into the incorrect order. (macOS)
- 38Important points for specifying the scan area (Linux)
- 39Pre-Required Procedures (Linux)
- 40The rollers are worn.
- 41ADF AFE R/W test error
- 42DRAM R/W test error
- 43The scanned image is skewed (crooked).
- 44ADF cover open
- 45Delete a network scanner entry. (Linux)
- 46I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 47ADF rear lamp error
- 48I cannot install the scanner drivers.
- 49Bleed-through is seen in the scanned image.
- 50My scanned image is missing.