FAQs & Troubleshooting
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62 Results
- 1Document misfeeds.
- 2"Multifeed" or "Multifeed is detected."
- 3Replace Roller
- 4"Document Jam/too Long" or "A document is jammed in the ADF."
- 5My scanner gets warm.
- 6How to identify your Operating System (OS).
- 7Cannot find the scanner.
- 8Paper suitable for scanning
- 9Unknown error.
- 10Download a file from the "Downloads" section and save it to Windows 8 computer.
- 11TWAIN errors appear when starting to scan. (Macintosh)
- 12I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14The scanned image is skewed (crooked).
- 15Clean the scanner
- 16What driver package format is supported by my Linux distribution?
- 17I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 18When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 19Change the paper settings. (Using DS Capture)
- 20The scan speed is too slow.
- 21No document in ADF.
- 22Change the image settings. (Using DS Capture)
- 23The scan quality is poor.
- 24My scanner is connected but it will not feed my document or do anything else.
- 25A page that is not a blank page is skipped.
- 26The file size is too large.
- 27The scanned documents are put into the incorrect order. (macOS)
- 28My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 29AFE R/W test error
- 30My scanned images have black lines running through them, blank spaces, or are of overall bad quality.
- 31Configure the Scan to Email Feature (Linux)
- 32Delete a network scanner entry. (Linux)
- 33White vertical lines or white stripes appear on the scanned image.
- 34ADF rear lamp error
- 35AFE LVDS test error
- 36TWAIN or WIA errors appear when starting to scan. (Windows)
- 37Cannot use my scanner connection the USB hub.
- 38Uninstall Scan-key-tool. (Linux)
- 39FlashROM R/W test error
- 40ADF AFE R/W test error
- 41Ultrasonic error
- 42ADF front lamp error
- 43Check the firmware version.
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 46Do not open the ADF cover when scanning.
- 47I cannot install the scanner drivers.
- 48My scanned image is missing.
- 49Scan using XSane or GIMP (Linux)
- 50NVRAM R/W test error