FAQs & Troubleshooting
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62 Results
- 1I cannot save a file downloaded from the Brother support website (For Windows)
- 2Change the paper settings. (Using DS Capture)
- 3Download a file from the "Downloads" section and save it to Windows 8 computer.
- 4"Document Jam/too Long" or "A document is jammed in the ADF."
- 5The scanned image is skewed (crooked).
- 6My scanner gets warm.
- 7Paper suitable for scanning
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9What driver package format is supported by my Linux distribution?
- 10Cannot find the scanner.
- 11TWAIN or WIA errors appear when starting to scan. (Windows)
- 12Change the image settings. (Using DS Capture)
- 13I cannot install the scanner drivers.
- 14How to identify your Operating System (OS).
- 15Document misfeeds.
- 16Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 17No document in ADF.
- 18When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 19ADF rear lamp error
- 20DRAM R/W test error
- 21"Multifeed" or "Multifeed is detected."
- 22error 20392 - Scanner not responding, check card, power, and cable.
- 23Ultrasonic error
- 24I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 25Uninstall the scanner driver. (Linux)
- 26Colors in the scanned image are dark.
- 27The scan speed is too slow.
- 28The scanned documents are put into the incorrect order. (macOS)
- 29ADF front lamp error
- 30NVRAM R/W test error
- 31Check the firmware version.
- 32A page that is not a blank page is skipped.
- 33Configure the Scan to Email Feature (Linux)
- 34Scan using XSane or GIMP (Linux)
- 35Command List of brscan. (Linux)
- 36Uninstall Scan-key-tool. (Linux)
- 37Pre-Required Procedures (Linux)
- 38I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 39The rollers are worn.
- 40My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 41Unknown error.
- 42Do not open the ADF cover when scanning.
- 43White vertical lines or white stripes appear on the scanned image.
- 44ADF AFE LVDS test error
- 45TWAIN errors appear when starting to scan. (Macintosh)
- 46Cannot use my scanner connection the USB hub.
- 47The file size is too large.
- 48Replace Roller
- 49My scanner is connected but it will not feed my document or do anything else.
- 50My scanned images have black lines running through them, blank spaces, or are of overall bad quality.