FAQs & Troubleshooting
Latest |
55 Results
- 103/22/2024What Android™ mobile application can I use?
- 203/22/2024How do I transfer label or slip templates?
- 302/19/2024When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 410/18/2023How to open the Devices and Printers window
- 510/18/2023How do I uninstall the printer driver?
- 610/18/2023How to identify your Operating System (OS) for Windows or Mac
- 710/18/2023Printing is not possible. (USB connection)
- 806/12/2023The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 906/12/2023How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 1006/12/2023How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 1106/12/2023The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 1206/12/2023Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 1306/12/2023What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 1406/12/2023What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 1506/12/2023How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 1606/12/2023How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 1706/12/2023My format is reset to default once my label has been printed when running the Excel Add-In. (P-touch Editor 5.x for Windows)
- 1806/12/2023How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 1906/12/2023How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 2006/12/2023How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 2106/12/2023The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
- 2206/12/2023The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 2306/12/2023The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 2404/12/2023Where can I find my Brother printer's serial number?
- 2504/18/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 2603/31/2022How to delete the registry information and files related to the printer driver
- 2703/28/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 2803/28/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 2912/09/2021How do I transfer label templates with P-touch Transfer Express?
- 3010/08/2021Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 3107/27/2021How do I transfer templates or other data from the computer to the printer?
- 3211/27/2020How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 3311/16/2020The AC adapter does not work.
- 3411/16/2020Is it possible to use a rubber stamp on the thermal paper?
- 3511/16/2020How long does it usually take to charge the battery?
- 3610/30/2020How do I print the inserted image maintaining its original size?
- 3710/15/2020The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 3810/07/2020Whenever I attempt to open Microsoft Word, Excel, or Outlook, a Security Warning window comes up and warns me that the macros may contain viruses. What should I do?
- 3906/03/2020When I try to use the database function, an application error occurs.
- 4005/19/2020How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 4105/18/2020My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 4205/08/2020Are there any precautions needed when using thermal paper?
- 4304/21/2020The Bluetooth® installation asks me for a PIN (or Pass Key). Where can I find this information?
- 4404/06/2020P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 4503/31/2020The printer will not turn on.
- 4603/31/2020Can I use my car cigarette lighter socket to charge the battery?
- 4703/30/2020What do the indicator lights on the printer mean?
- 4803/27/2020I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 4910/07/2019When I try to print multiple pages via Bluetooth® from a Windows 8 computer, the print becomes garbled.
- 5010/04/2019I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.