FAQs & Troubleshooting
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145 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3Black lines down the page
- 4Set Telephone Line Compatibility for Interference and VoIP Systems
- 5After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 6(Video) Paper is Jammed in the Back of the Machine
- 7(Video) Paper is Jammed in the Paper Tray
- 8(Video) Paper is Jammed inside the Machine
- 9Lines across the page
- 10Ghosting images
- 11(Video) Paper is Jammed in the MP tray
- 12My Brother machine could not be found over the network when I installed drivers on my computer.
- 13I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 14Document Jam
- 15What driver package format is supported by my Linux distribution?
- 16(Video) Set up your Brother machine
- 17The printer status is Offline or Paused.
- 18Poor fixing
- 19Toner specks
- 20(Video) Paper is Jammed in the 2-sided Tray
- 21I cannot print using my Brother machine on a wired network (Windows/macOS)
- 22Use Universal Print (Windows)
- 23Install the Brother Mobile Connect application (for mobile device)
- 24Change the printer driver settings (Windows)
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 27Toner Low or Prepare New Toner Cartridge
- 28The scanning speed is slow when scanning from my machine. (Windows)
- 29What is the recommended paper?
- 30Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 31Wrong Toner or Wrong Toner Cartridge
- 32(Video) Remove Small Scraps of Paper Jammed in the ADF
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 35I cannot find some option in the Printing preferences. (For Windows)
- 36Discover the MAC address of the Brother network card
- 37What is the default password for my BRAdmin or Web Based Management?
- 38Add your Brother machine with AirPrint (macOS)
- 39I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 40Wireless setup is requesting a WPS PIN to complete the setup
- 41I cannot print on a wireless (Wi-Fi) network (Windows)
- 42(Video) Document is Jammed in the Top of the ADF Unit
- 43Media Type Mismatch or Media Mismatch
- 44Enable the Brother machine's network interface.
- 45Delete print jobs from the print queue.
- 46No Toner
- 47Out of Memory
- 48Can I use non-Brother or third party supplies with the Brother machine?
- 49Install the optional lower tray
- 50Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network