FAQs & Troubleshooting
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147 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Paper is Jammed inside the Machine
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4(Video) Paper is Jammed in the Paper Tray
- 5Set Telephone Line Compatibility for Interference and VoIP Systems
- 6Poor fixing
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 9Install the Brother Mobile Connect application (for mobile device)
- 10(Video) Paper is Jammed in the 2-sided Tray
- 11What driver package format is supported by my Linux distribution?
- 12Document Jam
- 13Black lines down the page
- 14After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 15(Video) Set up your Brother machine
- 16The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 17(Video) Paper is Jammed in the Back of the Machine
- 18Toner specks
- 19Check the remaining ink or toner level (Linux)
- 20Add your Brother machine with AirPrint (macOS)
- 21Use Universal Print (Windows)
- 22I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 23Wrong Toner or Wrong Toner Cartridge
- 24My Brother machine could not be found over the network when I installed drivers on my computer.
- 25The printer status is Offline or Paused.
- 26Ghosting images
- 27Wireless setup is requesting a WPS PIN to complete the setup
- 28Change the printer driver settings (Windows)
- 29No Toner
- 30(Video) Paper is Jammed in the MP tray
- 31Lines across the page
- 32Export an address book and import it to another machine
- 33I cannot print on a wireless (Wi-Fi) network (Mac)
- 34(Video) Remove Small Scraps of Paper Jammed in the ADF
- 35I cannot find some option in the Printing preferences. (For Windows)
- 36Toner Low or Prepare New Toner Cartridge
- 37Drum End Soon
- 38Can I use non-Brother or third party supplies with the Brother machine?
- 39What is the default password for my Brother machine?
- 40(Video) Document is Jammed in the Top of the ADF Unit
- 41Delete print jobs from the print queue.
- 42Discover the MAC address of the Brother network card
- 43Self-Diagnostic
- 44Cannot Detect
- 45Out of Memory
- 46My Brother machine has no power.
- 47I cannot print full-page photos or images using Email Print.
- 48How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 49(Video) Document is Jammed under the Document Cover
- 50Media Type Mismatch or Media Mismatch