FAQs & Troubleshooting
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336 Results
- 1Replace Drum
- 2What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 3(Video) Replace the Toner Cartridge
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6(Video) Load A4/Letter paper
- 7Easy Scan to E-mail
- 8Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 9Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 10Select Receive mode.
- 11Document Jam
- 12Reset the Network Settings to the Factory Settings
- 13I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 14Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 15I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17Turn Off Memory Receive
- 18Manage Multiple Certificates
- 19The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 20Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 21What is Brother iPrint&Scan?
- 22Image skewed
- 23Change Memory Receive Options
- 24(Video) Connect telephone line and power cords
- 25Paper is Jammed inside the Machine
- 26I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 27I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 28Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 29Wrinkles or creases
- 30(Video) Set up your Brother machine
- 31(Video) Unpack your Brother machine
- 32I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 33Smudges on printed pages (Poor fixing)
- 34Paper is Jammed in the 2-sided Tray
- 35Paper is Jammed in the Back of the Machine
- 36Add your Brother machine with AirPrint (macOS)
- 37Send or Receive an Email Securely Using SSL TLS
- 38Send an Email with User Authentication
- 39Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 40Set up my Brother machine to forward the received faxes to another location.
- 41The message "ERROR" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 42Confirm that a FAX I sent was received correctly.
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44What driver package format is supported by my Linux distribution?
- 45Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 46Setup a Brother machine on a wireless (Wi-Fi) network.
- 47I cannot find some option in the Printing preferences. (For Windows)
- 48The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 49The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 50When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".