FAQs & Troubleshooting
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231 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Load paper in the paper tray
- 3How to identify your Operating System (OS).
- 4Can I print from or scan to Android™ Smartphone?
- 5Windows 10 Support Information
- 6Replace Drum
- 7Black lines down the page
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Print Unable or Print Unable XX
- 11Jam Rear (With Video Instructions)
- 12Curled or wavy
- 13Reset the network settings to the factory default
- 14Download a file from the "Downloads" section and save it to Windows 10 computer.
- 15I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 16Smudges on printed pages (Poor fixing)
- 17Black toner marks across the page
- 18Hollow print
- 19Wireless setup is requesting a WPS PIN to complete the setup
- 20Delete a network scanner entry. (Linux)
- 21I cannot print using my Brother machine on a wireless network (Mac)
- 22Connect your Brother machine to your mobile device via a wireless router or access point.
- 23What kind of envelopes and labels are recommended for printing?
- 24Check the firmware version.
- 25Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 26Open the "Scanners and Cameras" and Properties.
- 27I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 28Discover the MAC address of the Brother network card
- 29When I try to install the MFL-Pro Suite from the CD-ROM, the error "An error occurred during the installation... IS031-CreateFaxRxDataFolder - x" appears and I cannot continue the installation.
- 30Toner Low or Prepare New Toner Cartridge
- 31Print on envelopes, labels, or thick paper from the manual feed slot.
- 32Large characters are printed incorrectly. (Linux)
- 33Command List of brscan. (Linux)
- 34Uninstall Scan-key-tool. (Linux)
- 35Uninstall printer drivers (Linux)
- 36Possible solutions for print quality issues
- 37Unpack your Brother machine
- 38Install the built-in drivers (For Windows 8 or later)
- 39Scan a document and e-mail it as an attachment (For Macintosh)
- 40I can print but cannot scan via network. (For Mac)
- 41Scan and save a document in PDF format for Macintosh (Scan to File)
- 42Clean the drum unit
- 43When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 44I am experiencing problems sending a fax.
- 45Clean the scanner to improve the copy or fax quality.
- 46The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 47The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 48All black
- 49The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4)
- 50Check the remaining ink or toner level (Linux)
