FAQs & Troubleshooting
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285 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4(Video) Load A4/Letter paper
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6(Video) Install Ink Cartridges
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11Unable to Scan AX
- 12The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 13The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15Load paper in the paper tray
- 16What is Brother iPrint&Scan?
- 17After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 18Can I print from or scan to Android™ mobile device?
- 19The printer status is Offline or Paused.
- 20When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 21(Video) Connect telephone line and power cords
- 22I can print but cannot scan via network. (For Mac)
- 23Setup a Brother machine on a wireless (Wi-Fi) network.
- 24What driver package format is supported by my Linux distribution?
- 25Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 26Document Jam
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 30Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 31One or more of my colors are not printing (blank).
- 32(Video) Update the Driver or Firmware for your Brother machine
- 33Wrong Paper / Paper Size Mismatch
- 34Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 35Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 36Load envelopes
- 37Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 38(Video) Load an Envelope (Manual Feed Slot)
- 39A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 40Paper Jam
- 41I cannot print using my Brother machine on a wireless network (Mac)
- 42How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 43Replace Ink
- 44Reset the network settings to the factory default.
- 45My Brother machine could not be found over the network when I installed drivers on my computer.
- 46Install Starter Ink
- 47Improve poor print quality.
- 48What is AirPrint?
- 49Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 50(Video) Set up your Brother machine