FAQs & Troubleshooting
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391 Results
- 1Replace Ink
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3Document Jam
- 4I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7Can I print from or scan to Android™ Smartphone?
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9I cannot find some option in the Printing preferences. (For Windows)
- 10Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 11When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 12When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 13The printer status is Offline or Paused.
- 14Paper Jam
- 15How do I load paper in paper tray#2?
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19"Offline" appears on the Status Monitor.
- 20What is Brother iPrint&Scan?
- 21Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 22Load A3 or ledger paper and program my Brother machine to print on it.
- 23Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 24No Paper Fed
- 25Print a web page from iPrint&Scan when using an Android™ mobile device.
- 26Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 27Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 28How do I know which receive mode to select?
- 29Unable to Print XX
- 30Make my copied images lighter or darker.
- 31No Ink Cartridge
- 32When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 33Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 34Why are the faxes I send always received with a black vertical line down the page?
- 35I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 36I'm using Macintosh. What is the PreScan option used for?
- 37The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 38What is the maximum number of recipients when broadcasting a fax?
- 39Can I print from and scan to iPhone, iPod touch and iPad?
- 40When I make a copy the image or text is cut off.
- 41I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
- 42I want to print using CUPS while keeping SELinux enabled. (Linux)
- 43I cannot print using my Brother machine on a wireless network (Windows)
- 44Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 45Scan from the Brother iPrint&Scan application using Windows Phone.
- 46I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 47Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 48Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 49I cannot start ControlCenter4.
- 50Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)