FAQs & Troubleshooting
![]() |
Popular |
391 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Replace Ink
- 4What is Brother iPrint&Scan?
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Can I print from or scan to Android™ Smartphone?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10Can I use voice mail on the same line as my Brother machine?
- 11Document Jam
- 12Paper Jam
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 16How do I load envelopes into my machine?
- 17Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 18Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 19Load A3 or ledger paper and program my Brother machine to print on it.
- 20I still receive the error message "Paper Jam" after I removed the jammed paper.
- 21How do I know which side up my photo paper should be in the tray?
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23One or more of my colors are not printing (blank).
- 24When I print, the pages are smudged with ink.
- 25I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 26How do I load paper in paper tray#2?
- 27Scan from the Brother iPrint&Scan application using Windows Phone.
- 28I cannot find some option in the Printing preferences. (For Windows)
- 29Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 30How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 31When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 32The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 33I cannot start ControlCenter4.
- 34Delete numbers stored in my Brother machine's Caller ID History.
- 35How many times will my Brother machine automatically redial a number?
- 36Make my copied images lighter or darker.
- 37The printer status is Offline or Paused.
- 38When I make copies, my Brother machine uses paper from the wrong tray.
- 39Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 40How do I load paper?
- 41I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 42I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 43I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 44Protect your Brother machine against unauthorised access over the network
- 45Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 46I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 47Loading paper in the manual feed slot.
- 48Ink Absorber Full
- 49Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 50Paper jams or ink trace (smudges) occur when feeding A3 paper.