FAQs & Troubleshooting
![]() |
Popular |
366 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The printer status is Offline or Paused.
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Connect your Brother machine to your mobile device via a wireless router or access point.
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 7Paper Jam
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 10Change the number of times my Brother machine rings before it answers.
- 11How do I know which side up my photo paper should be in the tray?
- 12Document Jam
- 13My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 14How do I load paper?
- 15I cannot print using my Brother machine on a wireless network (Mac)
- 16A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 17Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 18How to identify your Operating System (OS).
- 19Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 20Unable to Print 5X
- 21When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 22Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 23Out of Memory
- 24I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 25What is the BRAdmin Professional software used for?
- 26Load envelopes into my machine
- 27The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 28Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 29I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 30Set up your Brother machine on a wireless network.
- 31I cannot print using my Brother machine on a wireless network (Windows)
- 32Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 33I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 34What is Brother iPrint&Scan?
- 35Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 36Delete numbers stored in my Brother machine's Caller ID History.
- 37Unable to Print 3X
- 38Can I print from or scan to Android™ Smartphone?
- 39Scan multiple pages into one file instead of each scan being saved as a separate file.
- 40Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 41No Paper Fed
- 42Print using only the black ink cartridge when the Color cartridges have run out.
- 43Can third party ink be used to refill the ink cartridges?
- 44When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 45How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 46How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 47I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 48What driver package format is supported by my Linux distribution?
- 49Send a fax using PC-FAX with LPD/LPRng (Linux)
- 50When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.