FAQs & Troubleshooting
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MFC-J625DW
367 Results
1.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
2.
Replace Ink
3.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
4.
How do I load paper?
5.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
6.
Print using only the black ink cartridge when the Color cartridges have run out.
7.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
8.
The printer status is Offline or Paused.
9.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
10.
Can I print from or scan to Android™ Smartphone?
11.
My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
12.
When I print, the pages are smudged with ink.
13.
Paper Jam
14.
Can I print from and scan to iPhone, iPod touch and iPad?
15.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
16.
Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
17.
Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
18.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
19.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
20.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
21.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
22.
When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
23.
One or more of my colors are not printing (blank).
24.
Out of Fax Memory
25.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
26.
What driver package format is supported by my Linux distribution?
27.
What is Brother iPrint&Scan?
28.
I still receive the error message "Paper Jam" after I removed the jammed paper.
29.
Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
30.
Ink Absorber Full