FAQs & Troubleshooting
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335 Results
- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2Scan and save a document in PDF format (Scan to File)
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Load paper in the paper tray
- 6Print using only the black ink cartridge when the Color cartridges have run out.
- 7One or more of my colors are not printing (blank). What can I do?
- 8What is Brother iPrint&Scan?
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Why doesn't the machine answer when receiving a call?
- 12A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 13Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 14Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 15Scan multiple pages into one file instead of each scan being saved as a separate file.
- 16When I print, the pages are smudged with ink. What should I do?
- 17Paper Jam
- 18I still receive the error message "Paper Jam" after I removed the jammed paper.
- 19Discover the MAC address of the Brother network card
- 20Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 21The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 22I cannot print using my Brother machine on a wireless network (Mac)
- 23The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 24I am unable to change my Brother machine's Receive Mode.
- 25How do I factory reset the network settings?
- 26I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 30Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 31Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 32Load photo paper into my machine.
- 33Stop my Brother machine from automatically redialing a number.
- 34How do I know which receive mode to select?
- 35Change the number of times my Brother machine rings before it answers.
- 36How do I know which side up my photo paper should be in the tray?
- 37When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 38Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 39How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 40I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 41When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 42Replace Ink
- 43Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 44Configure and use the Scan Key Tool (Linux)
- 45I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 46I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 47Protect your Brother machine against unauthorised access over the network
- 48Download a file from the "Downloads" section and save it to Windows 8 computer.
- 49Will my settings and stored faxes remain in the machine's memory if I turn the machine off?
- 50I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.