FAQs & Troubleshooting
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MFC-J615W
333 Results
1.
The printer status is Offline or Paused.
2.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
3.
One or more of my colors are not printing (blank). What can I do?
4.
Replace Ink
5.
Can I print from or scan to Android™ Smartphone?
6.
Print using only the black ink cartridge when the Color cartridges have run out.
7.
Cover is Open
8.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
9.
When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
10.
Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
11.
When printing documents the characters appear ghosted, blurry, or doubled.
12.
I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
13.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
14.
Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
15.
Can I print from and scan to iPhone, iPod touch and iPad?
16.
I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
17.
Load paper in the paper tray
18.
I cannot print using my Brother machine on a wireless network (Windows)
19.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
20.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
21.
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
22.
Where can I find the ink cartridges for my new Brother machine?
23.
I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
24.
Print on both sides of the page. (Manual 2-sided/Duplex Printing)
25.
I cannot install Brother drivers on Debian 10 or later (Linux)
26.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
27.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
28.
I'm having problems sending a fax overseas.
29.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
30.
How do I load envelopes into my machine?